Mass Notification System

The vendor is required to provide mass notification system for include:
•    System must support account provisioning with custom user roles, groups, and permissions 
•    Must use the xml-based data format known as the common alerting protocol  
•    System must support creating sub-groups that allow for separate roles, permissions, branding, and templates 
•    System must support single sign on 
•    System must be cloud based, requiring the city to have no hardware or software onsite to allow the solution to work 
•    The system must be hosted in a major cloud service that has redundancy and survivability such as azure or AWS 
•    Device agnostic and must run on desktop, iOS and android 
•    Must integrate with ArcGIS 
•    Must support custom integrations via rest API 
•    Must support the following messaging channels: phone, SMS, e-mail, wea, EAS, Facebook, Instagram, X (formerly known as twitter), electronic sign boards, desktops, RSS feeds, public address speakers 
•    Must support cancelling messages in the process of dissemination 
•    System must support customized branding and messaging templates 
•    System must support a mobile app for message recipients (citizens) to view active alerts, and receive alerts specific to their area 
•    System must support message translation through google translate or microsoft translator 
•    System must support importing ArcGIS shapefiles and layers 
•    System must support pre-scheduled messages including audience and geographical area 
•    System must support a text-to-signup feature allowing users to text a phone number to enroll in emergency alerts 
•    System must support user profile management allowing users to opt-in or out of alerts 
•    System must support integrations and information sharing with Waze, ArcGIS, first due.

- Contract Period/Term: 3 years