Mass Notification and Communication Platform

The Vendor is required to provide districtwide mass notification and communication platform for district-wide use.
- Services include:
•    Provide multi- language options in user preferences for communications        
•    Support dual roles in system (employees who are also parents)        
•    Ability to send photos and multiple file types (PDF, JPG, PNG)        
•    Dedicated vendor account manager for the district (ongoing support & escalation)        
•    Ability to receive communications without requiring an app download        
•    Do not share Parent/Guardian contact information with third-party vendors        
•    Screening functionality for sensitive content        
•    User preference settings for communication method (text, email, app, phone)        
•    Ability to mask/rewrite the “source” phone number for mass text        
•    24/7 customer support availability        
•    Ability to edit message once scheduled        
•    Admin/District can turn off “reply all” for parents (parent replies only go to teacher)        
•    Ability to add specific staff (counselors, SLPs, nurses, etc.) to distribution lists        
•    Fully functional mobile app and desktop application        
•    Include email, text, and phone (voice) messaging capabilities        
•    Support two-way communication (teachers/parents, teachers/students, coaches, clubs)        
•    Ability to create and send newsletter, direct newsletter link automatically created        
•    Translation and accessibility in two-way communications        
•    Clerical staff can remove parents from blocked list upon request        
•    Add school name to text messages without affecting character count        
•    Provide analytics/data for messages, newsletters, etc.        
•    Emergency broadcast messaging for lockdowns and similar events        
•    Platform logs user actions (logins, sent, messages, admin changes, impersonations with audit trail)    
•    Ability to upload CSV/Excel with student IDs for targeted messaging        
•    Secure self- service document delivery to parents (unique reports)        
•    Manual creation of guest accounts (coaches, external users, etc.)
•    Multilingual live training, on-demand videos, and continuous hotline/chat    
•    External users can subscribe to newsletters    
•    Embed video directly in email (no redirect to YouTube)    
•    External calendar integration    
•    Paperless permission slip functionality    
•    Appointment-setting functionality.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 15, 2025