Incident Reporting Software

The Vendor is required to provide incident reporting software.
- Setup to gather information for a variety of incident types, including but not limited to: 
•    Client behaviors, client safety, client complaints
•    Client appeals (re: refusal of prescription of controlled substances; appeal of service ineligibility)
•    Facility/environment of care issues; agency vehicle damage
•    Allegations of staff misconduct (procedural or more serious abuse/neglect allegations)
•    When staff make a report to state-level agencies (i.e. Adult protective services (aps) or child protective services (cps) about cases of suspected or alleged abuse, neglect, and/or exploitation of a client
•    Any time police or emergency medical services are called to respond to a situation with a client
•    Cybersecurity issues
•    Staff injury
•    Infection control issues
•    Medication issues/errors
- Types of data that would need to be collected and stored include: 
•    Reporter information, identification of staff and others involved, reporter’s supervisor
•    Client contact information
•    Time/date of incident
•    Time/date of report; date of resolution or # of days to resolution
•    Categories (list above) and subcategories of incident types
•    Division and program where incident took place
•    Large narrative space
•    Resolution categories
- Access granted to staff and providers, including: 
•    All organization employees (clinical and non-clinical)
•    External providers with whom the organization contracts to provide services or client care
- Other functionality:
•    Different templates/questions based on incident type or reporter
•    Ability to save and final-approve report and subsequent follow-up by various parties assigned to do follow-up
•    Automatic routing to supervisor
•    Manual routing to others by an administrator of the incident reporting system
•    If questions are raised during a review, reader can direct questions/report to others for them to address
•    Automatic notifications of assignments, questions posed, and needed follow-up
•    Print report of report with narrative that can be downloaded and shared with others (ad hoc investigation needs and monthly committee review of select reports) 
•    Data reports (csv) of detail of reports including how many filed per site and being able to filter out specific categories, along with any narrative comments.
•    Data reports on staff with outstanding incident reports requiring follow-up
•    Ability to have organization between open incidents and closed incidents.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: October 16, 2025