Educational Course Registration System

The Vendor is required to provide an online software platform to register students for its online courses.
- The system shall be innovative and cost effective to manage course enrollments, streamline data management and decrease administrative time by automating the data transfer between the Moodle and the registration system.
- The system shall have a number of features including waitlist capabilities, analytical reports, customizable fields and a responsive design, allowing phone, tablet or desktop display.
- Provide a 24-hour online course registration system (CRS);
- Think port headers shall be displayed on the registration system pages. All open and upcoming courses shall be embedded into Think port by a calendar or list.
- Course Details in Registration System
•    System shall have the ability to create custom financial and registration fields with details specific to each course.
•    System shall have the ability to query on custom field.
•    System shall have the ability to create multiple sections of a course in one session or in multiple sessions without reentering data.
•    System shall have the ability to individually price courses. The course price varies by type, provider and number of credits.
•    System shall have the flexibility to set up individual or group course discount offers, such as automatic discounts by date (for discounts and refunds-set rules), discounts with promo codes and multiple course discounts. 
•    System shall automatically open/close registration by date. System shall also have an option to close or pause registration on demand by an administrator.
- Registration Checkout and E-Commerce
•    System shall allow enrollees to browse and select courses without creating an account.
•    System shall interface with PayPal to collect course fees.
•    System shall allow refunds in full or partial amounts set by an administrator.
•    System shall send a payment received notification email with an attached receipt to the enrollee and administrator that confirms name of enrollee, course title, course cost, amount paid and information about course next steps.
•    System shall provide a wait list for a section of the course that is closed.
•    System shall have customizable registration questions based on course type.
- Communication
•    System shall provide course customizable emails for each course or course type for confirmation, reminders, and login information.
•    System shall provide the ability to opt out of marketing of future courses or programs of agency.
- Reporting
•    System shall collect and aggregate short-term and longitudinal data on a daily basis for fiscal and enrollment analysis by administrators.
•    System shall provide a standard and custom individual and cross course reports. The standard reports shall be customizable by custom fields.
•    System shall be able to export reports into Excel.
•    System shall be able to track an enrollee’s course enrollment across terms by custom fields.
- User Accounts
•    At minimum provide five (5) administrator accounts.
- Customer Service
•    System shall provide notification to all administrators within two hours that there was an outage or problem with the system.
•    Provide an account representative available during normal business hours (8:00 AM to 5:00 PM).
•    Provide responsive and courteous/professional customer services from 7:00AM to 11:00PM EST seven (7) days a week.
•    Provide a draft problem escalation plan with their bid and update it within 30 days from date of award, and on an annual basis as required.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: October 14, 2025