Online Engagement Portal

The Vendor is required to provide use of online engagement portal, which is currently embedded in our operational infrastructure.
- System include:
•    Disruption to Services: The software supports critical business functions. Replacing it could lead to downtime and service delays.
•    Data Migration Issues: Transitioning to a new system poses risks of data loss, corruption, or compliance breaches.
•    High Transition Costs: Includes licensing, implementation, training, customization, and support.
•    Hidden Costs: Productivity losses, temporary staffing, and consulting fees.
•    Financial Impact: Transitioning to a new platform would incur substantial costs including licensing, implementation, training, and data migration.
•    Compliance Gaps: Ensuring new software meets privacy and regulatory standards (e.g., FOIPPA) would require significant review.