Districtwide School Home Communication System

The Vendor is required to provide a comprehensive, secure, and scalable school–home communication platform that supports districtwide messaging needs, integrates with PowerSchool, and complies with all applicable student privacy laws.
- Solution must enable communication at district, school, classroom, and activity levels; ensure reliable delivery across multiple channels (SMS, email, in-app, voice); and provide robust administration, compliance, and reporting features.
- Goals:
•    Establish a single districtwide platform for all official communication between schools, families, staff, and select community stakeholders.
•    Ensure safety, compliance, and accessibility for all users.
•    Provide seamless integration with PowerSchool and support for automated rostering, identity management, and data governance.
•    Deliver high reliability, scalability, and usability for diverse audiences across the district.
- Core Use Cases
•    Must-have District, school, classroom, coach/advisor, and targeted group messaging.
•    Must-have App-free communication (text/email fallback).
•    Staff-only announcements.
•    Community group/guest messaging.
- Integration & Data Sync (PowerSchool)
•    Must-have automated rostering through a PowerSchool API.
•    Must-have robust identity matching and deduplication.
•    Must-have Auto group creation from SIS.
•    Must-have Timely removal of exited students.
•    SCIM provisioning.
•    Connectors for transportation, cafeteria, activity and other systems.
- Messaging Features
•    Must-have Multichannel (text, email, app, optional voice).
•    Must-have Two-way messaging with controls.
•    Must-have Templates, scheduling, attachments, auto-translation (two-way).
•    Link shortened, read receipts.
- Emergency & Mass Notification
•    Must-have High-throughput emergency sends.
•    Must-have Status dashboard.
•    Must-have Restricted emergency senders & templates.
•    Geographic targeting.
- Accessibility & UX
•    Must-have WCAG 2.2 AA compliance.
•    Low-bandwidth/SMS-first options.
•    TTY/TDD voice support.
- Implementation, Migration & Support
•    Must-have SIS integration, rollout plan, admin training.
•    Must-have Import/export tools, historical archive migration.
•    Must-have Knowledge base, live admin support, 24/7 emergency support.
•    Training assets (videos, multilingual quick starts).
•    Sandbox/test tenant.

- Questions/Inquires Deadline: October 29, 2025