Managed Services

The Vendor is required to provide managed services for university oracle PeopleSoft environments hosted in the Amazon Web Services (AWS) cloud.
- Provide a partner with proven experience in managing complex ERP systems in cloud environments, particularly Oracle PeopleSoft, and who can provide scalable, secure, and cost-effective solutions.
- Managed service offerings that include, but are not limited to:
•    Full lifecycle management of Oracle PeopleSoft environments in AWS.
•    24/7 monitoring, incident response, and performance tuning.
•    Cost analysis, cost reporting, cost optimization and resource scaling strategies in AWS.
•    Patch management, upgrades, and security hardening.
•    Backup and disaster recovery planning and execution.
•    Compliance with FERPA, HIPAA, and other applicable standards.
•    Integration support with third-party systems and services.

- Contract Period/Term: 5 years