Hosted VoIP Unified Communications Phone Solution

The vendor is required to provide remotely hosted VoIP unified communications style phone solution to provide the authority with a voice communication platform which is reliable, user-friendly, flexible, and secure.
•    A robust voice system that is fully hosted which provides a soft phone feature for in-office and remote users that is streamlined and user-friendly.
•    Utilizes direct routing to microsoft for usage of teams as a phone client. 
•    Successfully integrates direct routing with microsoft teams to enable seamless internal and external calling through the team’s client for authority staff. 
•    A seamless and time sensitive implementation and porting process.
•    A proven technology platform which is conducive to emerging technology advancements.
•    Platform which intuitively enables the client admin to make necessary end-user configuration changes.
- Features:
•    Ability to utilize direct routing to (bridge internal and external calling to microsoft teams) microsoft for usage of teams as a phone client. 
•    A softphone feature for approximately 130-150 office 365 e5 licensed users, plus the ability to obtain 1-2 VoIP enabled desk phones for in-office use. 
•    Support standard calling features such as voicemail to email, call forwarding, caller id, call transfer, call hold, mute, and conferencing. 
•    Ability to successfully support a full hybrid workforce 24/7, 365. 
•    Assignment of existing approximately 130-150 DIDs and internal phone number extensions must maintain the current mapping and association with users. 
•    Ability to provide a web dashboard to create and track support tickets, track billing, make feature change requests, and easily administer assignments and changes to user extensions. 
•    Installation, documentation, and remote training must be provided.
•    A cloud fax solution and a digital and analog converter should be available if needed for analog devices such as a fax machine.
•    Cloud fax solution is preferred. 
•    Reporting capabilities to view and track utilization rates, and other reporting as deemed appropriate. 
•    IT personnel must have full administrative access and rights to manage user accounts, number assignments, voicemail, and softphone configurations, along with reporting tools to monitor (and export) utilization and other key metrics (e.g., performance.) 
•    unlimited system upgrades to user and admin interfaces and features as they become available, including a technology outlook and roadmap.
•    Unlimited access to 24/7/365 customer support desk for authority IT personnel. 
•    authority IT personnel must have unlimited 24/7/365 access to live customer support, including phone and online channels.
•    Features (e.g., auto attendant) or integrations that would enhance functionality, usability, or performance within our windows 11 environment.
•    The authority anticipates that the selected solution will be implemented and fully operational on or before March and April 2026.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: October 21, 2025