Digital Signage Subscription and Hosted Services

The Vendor is required to provide a turnkey cloud-based digital signage software platform and associated services compatible with agency existing digital signage infrastructure.
- Hardware Compatibility:
•    The digital signage software platform must be fully compatible with our installed fleet of System-on-Chip (SoC) commercial display monitors, which include a custom firmware package developed for and preloaded with a lightweight signage client application. 
•    The solution must support remote device management, content scheduling, and playback without requiring external media players or firmware modifications.
- Software Interoperability:
•    The proposed solution must natively support communication with signage displays using a secure cloud based architecture that conforms to the device’s existing embedded signage client protocols. 
•    No third-party middleware or custom integration development shall be required to achieve this compatibility.
- Continuity of Service:
•    Real-time content delivery
•    Remote firmware updates
•    Display group management
•    Custom alert messaging
•    Health monitoring and reporting
- Technical Requirements:
•    Platform Certification: Demonstrated expertise in digital signage platforms
•    Cloud Infrastructure: Proven cloud hosting with 99.9% uptime SLA capability
•    Security Standards: SOC 2 Type II compliance or equivalent security certification
•    Integration Experience: Documented experience with weather data and RSS feed integrations
- Functional Requirements
•    Single Screen Support: Native support for single display configurations
•    Content Management: Web-based CMS with unlimited content storage
•    User Management: Multi-user access with role-based permissions
•    Automatic Updates: Automated software upgrade capability
•    Weather Integration: Real-time weather data service integration
•    RSS Feed Support: Custom RSS feed creation and management
- Support Capability:
•    Technical support available during business hours (8 AM - 5 PM EST, Monday-Friday) for routine questions, training, non-critical hours, within 30-minutes from support request. 
•    Emergency technical support for critical system failures that impact operations may be before or after-hours for urgent issues.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: October 22, 2025