Accela SaaS Professional Services

The Vendor is required to provide the professional services for application support and continuous improvement of the city’s accela civic platform system.
- The City currently utilizes the following Accela modules in the SaaS environment:
•    Building
•    Culture
•    Enforcement
•    Finance
•    Fire
•    Licenses
•    Permits
•    Planning
•    Requests
•    Right-of-Way
•    Services
•    Accela Mobile App
- The City’s Accela Civic Platform also integrates with a number of other key software and systems used by the City, including:
•    ArcGIS to pull geospatial information to support automated decision making
•    Corporation for one-way data transfer
•    Variant’s Customer Engagement Management (“CEM”) solution for bidirectional synchronization of selected data
•    Azure Active Directory for single-sign-on
•    DigEplan for electronic plan review and workflows for permitting applications
- Provide a range of roles within the Project Team to support diverse Accela service and development needs, including roles such as project managers, delivery managers, technical consultants/architects, support specialists, and personnel with similar responsibilities and expertise in the Accela platform.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 21, 2026