Applicant Tracking System

The vendor required to provide applicant tracking system (ATS) to manage the recruitment and onboarding functions within the city.
- Proposed solution
•    Proposal solution will meet the needs of the city and highlight any unique or specialized features of the solution that differentiate it from others and provides additional value to the city and will provide city staff and applicants with an exceptional on-line experience.
•    Provide the degree to which the solution fulfills the required functional components
•    The solution exchanges information with other systems.
•    Data from this system will be available to reporting tools such as PowerBi.
•    Ability to back-up information in a standard format in the event the city wishes to move to a different applicant tracking system provider.
•    Provide a description of the back-end management software that would be used by the city’s human resources team.
•    The proposed solution is adaptable to support future enhancements that may be initiated by the city, or future formatting changes that may be required to comply with legislated requirements, while ensuring continuous operation of the existing solution.
•    Provide product samples that demonstrate the capabilities of the system.
- Hosted solution
•    The hosting environment of the proposed solution: shared with other clients or dedicated instance supplied; whether data is replicated over more than one site and list all locations the city of data will reside backups, database backups, replicated databases, etc.).
•    The proponent shall outline the process for informing the city of any change in the physical location of the records and returning the records if the city does not approve the location change.
•    Outline what data is backed up and what data is not backed up.
- Implementation and maintenance of software solution
•    It will support the city to ensure a successful implementation and roll-out of its solution.
•    Proponent’s software will be integrated with the current system, JDE and custom configuration planning.
•    Provide an outline of ongoing support, maintenance and upgrade paths.
•    Provide details regarding the proponent’s ability to provide technical support during business hours and after hours (both during and after implementation). 
•    Including details of how the support is delivered; for example, on-line, email, telephone.
•    Provide an outline of materials that would be available to city staff who would be using the system.
•    Provide a strategy for ongoing contract management and service delivery including the nature and quality of technical support services as well as upgradability, configuration, flexibility, customization capability and resistance to obsolescence.

- Questions/Inquires Deadline: January 8, 2026