Health Facility Accreditation Enterprise Software

The vendor required to provide health facility accreditation enterprise software solution will enhance operational efficiency, streamline assessments, improve data-driven decision-making, and facilitate continuous quality improvement and research within the accreditation department.
- Requirement:
1. Workflow analysis, future-state design and system configuration
•    Review agency current-state workflows and accreditation assessment processes. 
•    Review accounting requirements for revenue recognition criteria and expense capture. 
•    Participate in workflow validation to understand program nuances, dependencies, and operational bottlenecks. 
•    Develop an understanding of future-state workflows that streamline processes across all accreditation programs. 
•    Configure the selected software platform to reflect approved future-state workflows, including user roles, routing logic, automation triggers, and standard templates. 
•    Produce final workflow documentation and system configuration specifications.
2. Data architecture development and repository build
•    Identify required data elements for accreditation operations, continuous quality improvement (CQI), compliance monitoring, and research objectives. 
•    Design the system’s data architecture and metadata standards. 
•    Build a research-friendly, workflow-neutral data-capture framework that collects clean, consistent and structured data suitable for easy extraction and analysis, without interrupting or changing the user’s normal workflow. 
•    Configure structured data extraction capabilities for analytics, reporting, and research use cases. 
•    Enable structured data extraction and secure data storage.
3. System integration development
•    Assess existing agency systems and determine integration requirements. 
•    Analyze and document technical integration requirements between the new platform and agency systems (e.g., SharePoint, SQL, microsoft dynamics GP). 
•    Facilitate integrations to enable interoperability and data flow with existing agency systems. 
•    Ensure data mapping, validations, and secure transfer processes meet agency standards.
4. Reporting and analytics capability development
•    Identify reporting and dashboard requirements for internal users, accredited facilities, and governance committees (e.g., medical facilities accreditation committee (MFAC), advisory committees). 
•    Design and configure dashboards aligned with agency operational needs, CQI objectives, and research priorities. 
•    Develop analytics and reporting features that support quality monitoring, risk identification, and data-driven decision-making. 
•    Validate reports and dashboards through iterative testing and refinement with stakeholder feedback. 
•    Deliver testing-ready reporting tools for incorporation into user acceptance testing (UAT) and pilot environments.
5. System build, functional development and internal testing
•    Build and configure all required system components for accreditation (preassessment, assessment, post-assessment), including assessor roster management, document control and reporting 
•    Develop functional features including forms, notices, assessment tools, decision support logic, permissions, and audit trails. 
•    Implement user roles, permissions, workflow automation, and templates. 
•    Develop import and export files required for accounting needs.
•    Conduct vendor-led internal testing to validate build quality before user testing.
6. User acceptance testing (UAT) design, facilitation and refinement
•    Develop and execute a comprehensive user acceptance testing (UAT) plan.
•    Facilitate UAT sessions with agency staff and assessors
•    Track issues, implement refinements, and validate corrections.
•    Produce UAT documentation and final acceptance recommendations.
7. Pilot design, deployment and evaluation
•    Develop a pilot deployment strategy including scope, duration, facility selection, training needs, and support pathways.
•    Configure pilot-ready system environments.
•    Develop training materials. 
•    Support agency in executing the pilot and provide real-time troubleshooting. 
•    Evaluate pilot results, gather user feedback, and implement required improvements. 
•    Produce a pilot evaluation report with recommendations for full rollout.