Incident Management System

The Vendor is required to provide for an incident management and root cause analysis software application for hospital.
- Shall document the extraction and transfer process, including data mapping, validation procedures, and troubleshooting steps.
- Shall be responsible for conducting comprehensive testing and validation of all data extraction and transfer processes to ensure accuracy, compatibility, and integration with the existing workflow and systems.
- Adhere closely to the ITIL V4.0 Change and Release Management processes.
- Identify and submit any changes in compliance with the department tenant Release Management process.
- Allow for the software application to continue to operate despite failure or unavailability of one or more individual technology solution components, for example, using redundancy where possible.
- Be capable of working with security policy manager for web services that allows for centrally defined security policies that govern web services operations (such as access policy, logging policy, and load balancing).
- Allow for different User roles including Operators, Administrators, Managers, etc.
- Have the ability to auto-save and prompt to save when leaving pages in all modules
- Search event records using multiple data points (i.e. Medical Record Number (MRN), date range, patient name, Event #, Type of Event, Location of Event, etc.).
- Design/create custom forms for each type of incident/event (e.g., Seclusion and Restraint, Medication Variance, Alleged Maltreatment, Patient Safety Events (including but not limited to Suicide, Elopement, Falls, and other Patient Injuries)).
- Design/create templates/forms for Employee Events (including but not limited to Security Breaches (HIPAA), Employee Injury, Workplace Violence, and other non-patient events).
- Allow for document uploads of employee training or statements related to each event record.
- Automatically send alerts to managers, supervisors, administrative personnel, and quality team members when event entry occurs.
- Provide an event follow up status indicator (i.e.; Manager Review, Risk Manager Review, Open, Pending, Closed, etc.).
- Create graphs, tables, and charts utilizing multiple data points including but not limited to, location of event, type of event, date range, persons involved, etc.
- Deep dive into specific data points to pinpoint causation and provide an RCA of all event types using graphs, tables, reports, etc.
- Define job scheduling requirements, application software interdependencies, and rerun requirements for all production jobs;
- Utilize and manage scheduling tools for automating job execution (e.g., job workflow process interdependencies, rerun requirements, file exchange functions, and print management);
- Perform job monitoring, manage resolution of any failed jobs, and provide timely notification when issues arise.
- Regularly test recovery procedures and practices to demonstrate recoverability and verify that actual practices are in concert with procedures and report results, as well as meet business requirements.
- Packaged processes, including steps used to perform common quality assurance tasks (providing values for incomplete data, resolving conflicts of duplicate records, specifying custom rules for merging records, profiling, auditing, etc.);
- Proactively monitor all infrastructure including but not limited to network, storage, virtual environments, servers, databases, firewalls, etc. following industry best practices.