Phone System Support

The vendor required to provide phone system support to three years (fy26-fy28)
- Product and services
•    Provide a managed services agreement for on-call support and service for multiple location phone systems, consisting of 2-hour response during business hours and after-hours/holiday/weekend. 
•    Include all labor, software support for help desk calls for up to 100 hours of support per annum.
•    Indicate hourly labor rate for any calls outside of business hours (after 5 p.m. M-f, weekends and holidays).