Case Management Platform

The Vendor is required to provide for case management platform.
- Configure and customize the corporation case management platform to align with the agency operational, reporting, and fidelity standards.
- Facilitate a comprehensive implementation process including discovery, requirements gathering, milestone reviews, and validation.
- Develop and deliver custom reports designed to meet the specifications and priorities of state and program stakeholders.
- Project Management
•    Initiate a detailed project plan outlining scope, objectives, deliverables, timelines, and key success metrics.
•    Maintain open, transparent, and timely communication regarding project risks, dependencies, and potential impacts to scope or schedule.
•    Manage change control processes collaboratively with state project team to triage and resolve issues efficiently.
•    Apply rigorous quality assurance processes to confirm that deliverables meet stakeholder expectations.
- Phased Rollout
•    Adopt a phased implementation strategy using Agile and Lean methodologies to promote iterative development, user feedback integration, and continuous improvement.
•    Utilize DevOps practices to accelerate deployment cycles and maintain high-quality releases across project phases.
•    Conduct iterative reviews at each phase to validate user acceptance, ensure system stability, and optimize configuration.
- Ongoing User Support
•    Deliver comprehensive user support through multiple channels (in-app, email, and phone) tailored to user roles, such as parent educators, supervisors, and administrators.
•    Co-develop clear, concise, and culturally relevant documentation and training materials in collaboration with the client.
•    Provide structured training sessions aligned with program needs and learning styles to ensure confident system adoption.