Complaint Management Software and Implementation Services

The Vendor is required to provide for the Complaint Management Software and Implementation Services.
- Provide a digital platform to manage the workflow of grievances and complaints that includes a cross-functional search/reference for such matters, information gathered and maintained is standardized, and reports/statistics can be generated.
- Complaint Management System
•    Toll Free Call Center
•    Internet-based Complaint Reporting System
•    Integrated Case Management System
- A purpose-built system is needed to manage these processes with workflows and reporting.