Enterprise Content Management Services

The vendor required to provide content management services (CMS), records request management services (RRMS), and digital imaging services and solutions (DISS) from a single contractor. 
- RRMS and DISS have executed contracts and include:
1. Supporting services for records request management services;
•    Automatic population of records requests submitted via webform or the seamless case management interface;
•    Customized and configurable dashboards for users to manage their workload;
•    Ability for users to manually add new records requests and details to customized fields;
•    Ability to ingest a data feed from the case management system to populate related data and cross-reference requests with shared case identified (id) data;
•    Ability to upload completed records requests into the system and share specific files with requesters internally;
•    Configurable workflow behaviors and drop-down items;
•    Automated password reset for users;
•    Automated account creation for new internal users who are receiving a completed records request; and
•    Tracking the status of a request.
2. Supporting services for digital imaging services and solutions:
•    Desktop scanning;
•    Production (high-volume) scanning;
•    Conversion of legacy media formats to digital files;
•    Applications for tracking source material as it moves through the imaging process;
•    Ability to process a data feed from the case management system to ensure accurate entering of case ids and other data; and
•    Detailed reporting of source material status, history, scanning activities, etc.

- Contract Period/Term: 
- Questions/Inquires Deadline: February 20, 2026