VoIP Phone System

The Vendor is required to provide voice over IP (VoIP) phone system solution must be a fully hosted, high-availability system designed to support approximately 1,500 internal extensions and a minimum of 100 external phone numbers.
- Requirement:
•    High availability system with status page for outages and issues
•    Support for 1500 internal extensions
•    100 external phone numbers
•    E911 compliance with dynamic location reporting
•    Security notification when 911 is dialed
•    Integration with district safety protocols and emergency notification systems
•    Bulk user provisioning
•    Spam call detection and blocking
•    Analog device support (fax, elevator phones, alarms)
•    Robust management platform with district control and access to analytics, configuration, and customizations
o    Ring groups
o    Text to voice ivr for menu creation
o    Voicemail transcription
o    Voicemail to email
o    Functional mobile app for calling and forwarding that supports android and ios
o    Call blocking
o    Call recording
o    Phone directory at the school and district level
o    Customizable caller id masking
•    Clear licensing structure (per-extension or per-device)
•    3 year initial contract with 3 annual optional renewals
•    Onboarding assistance for district rollout, including porting existing numbers, and configuration of current extensions
•    Vendor-provided end-user training materials
•    IT administrator training (initial and ongoing) with certification if available
•    Ongoing customer support and troubleshooting assistance for the duration of the contract.