Paratransit On-Demand Software

The Vendor is required to provide paratransit on-demand software for include:
•    Project kickoff and implementation plan
o    Detailed project plan including timeline, milestones, risk management, and resource allocation.
•    System configuration
o    Fully configured production environment reflecting NinerRides business rules, stops, vehicles, and user roles
•    Integration and authentication
o    Functional integration with university single sign on – MS ENTRA id using either SAML or university charlotte faculty, staff and students
•    Routing and accessibility configuration
o    Implementation of approved sidewalks and restricted zones; validation of pedestrian-speed routing and dynamic guidance functions
•    Testing and validation
o    User acceptance testing (UAT) with pats dispatch and ONEIT, validation of paratransit and on-demand routing logic; resolution of all critical defects
•    Training and documentation
o    Training for dispatchers, drivers, and administrators; vendor-provided users and technical manuals
•    Go-live support
o    Active on-site or remote support during the initial deployment period
•    Post-implementation review
o    Written summary of system performance, lessons learner, and recommended improvements.