False Alarm Management Solution and Services

The Vendor is required to provide false alarm management solution and services for include:
- General software capabilities-functional system requirements
•    Provide a comprehensive web-based management solution that provides false alarm tracking, billing, registration and renewal services for residences and businesses of the county.
•    Shall be systems and organization controls (SOC) 2 type 2 compliant.
•    Shall use security assertion markup language (SAML) 2.0 or single sign-on (SSO).
•    Provide the necessary information to establish an enterprise application or SSO, including its identifier, reply to uniform resource locator (URL), claims to be returned, and any other configuration information.
•    System shall encrypt data at rest using advanced encryption standard aes-256 or higher.
•    System shall be able to provide underlying data through any acceptable data exchange format, allowing the county to extract data into the county data warehouse or other data analysis environments.
•    The system shall support the current version of Microsoft edge browser
•    Software solution shall generate automated invoices for all reports of false alarm activations within thirty (30) days of the violation as indicated by the office cad system.
- Tasks to be performed
•    Provide an automated solution to retrieve false alarm incidents in a flat file format from a county hosted file share for processing.
•    Provide a portal that office can access to upload the data from the cad system for processing.
•    Provide office with access to the false alarm management solution to view billing and registration information, invoices, and payment data
•    Provide monthly reports that contain updates to office on the status of the number of false alarm incidents processed, the number of registrations and renewals, the number of appeals, and the amount of fees collected
•    Provide ad-hoc and canned reporting services that are accessible to the customer 24/7/365.