Healthcare Emergency System

The Vendor is required to provide to develop, implement, and maintain a robust, real-time hospital, healthcare, public health and emergency medical services (EMS) reporting and data delivery system(s).
- The system is intended to support a statewide medical operations coordination center (MOCC) as a centralized 24/7 hub for day-to-day hospital and EMS operational reporting, patient transfer coordination, and EMS resource alignment with a primary goal of improving the quality and efficiency of statewide care coordination and transport of rural residents dependent on interfaculty transfers for trauma, stroke, psychiatric, and OB/GYN emergencies.
- The system(s) must provide 24/7 network-based delivery for the following areas in emergency settings.
- This system enhances situational awareness, operational coordination, and equitable emergency response by integrating health system status data with riskinformed decision-making.
- The system must have the ability to capture, manage, and report Essential Elements of Information (EEI) necessary for effective emergency management, healthcare system coordination, patient transport, and executive leadership decision-making from healthcare facilities, including but not limited to, hospitals, emergency medical services (EMS), long-term care, dialysis/ESRD, local health department (LHD), urgent care, Federally Qualified Health Care (FQHC), Community Health Centers (CHCs), Rural Health Centers (RHCs), rehabilitation facilities, behavioral mental health providers.
- The system must provide comprehensive tracking and reporting of EEIs including, but not limited to:
•    Bed capacity and utilization (e.g., ICU, med/surg, pediatric, behavioral health)
•    Ventilator availability
•    Generator and power status
•    Emergency department functionality
•    Staffing levels and shortages
•    Surge capacity and Mass Causality Triage indicators
•    Diversion Status
•    Telecommunications Status
•    Facility Water Status
•    Electronic Medical Records Status
- The system must support interoperability with hospital and EMS providers for frequent and automated data flow. 
- The system must also be able to provide dashboards (at the healthcare facility, EMS unit, district, and state level) and other methods to take all data elements within the system and turn it into digestible information that can be shared amongst key stakeholders.
- The system must support connections with out-of-state health systems, state and locally operated healthcare facility and EMS tracking systems.
- User Experience and Functional Requirements:
•    Ability for users/administrators to send network, county, district, statewide alerts to other users
•    Ability to connect to other patient tracking systems at the facility, system, and state level
•    Administrative Dashboard: Design a user-friendly dashboard or portal for administrators and users to view key metrics, such as bed and ventilator availability, resource statuses, and recent notifications.
•    Reporting Interface: Provide a reporting tool that can generate custom or predefined and reports on-demand or on a scheduled basis, with options to export to different formats (PDF, Excel, etc)
•    The system must support patient reunification during mass casualty incidents or large-scale emergencies.
•    The system must fully support functionality on laptops, tablets, and smartphones.
- APIs must adhere to industry best practices for authentication, encryption, and access control. Vendors will provide technical documentation, testing environments, and support for onboarding partner systems.
- The System shall include automated workflows to collect, validate, and display data without requiring manual entry whenever possible.