Text Messaging Platform

The Vendor is required to provide for text messaging platform.
- Implementation and Onboarding
•    Dedicated implementation manager during onboarding
•    Custom configuration of the platform
•    Technical support for data integrations
•    Defined data and message structure
•    Single sign-on (SSO) capability
•    Training for platform users
•    FedRAMP compliance or government cloud access with NIST 800-53 controls or equivalent
- Standard Features
•    Technical support
•    Support for five or more active programs under one account
•    Unlimited SMS/MMS messages (up to 20,000 contacts per month)
•    Unlimited users
•    Unlimited data storage
•    Virtual advisor chatbot functionality
•    AI integration
•    One-to-one messaging
•    Two-way messaging
•    Bulk text messaging (scheduled, triggered, or manual)
•    Contact management tools
- Standard Deliverables & Metrics
•    Dedicated account manager(s)
•    Email and phone support
•    Semi-annual utilization and success meetings
•    Content modification and data update requests completed within 72 hours
•    New program creation within five business days
•    Mobile carrier and messaging compliance
•    User and administrator training
•    Webinars focused on increasing student engagement
•    Analytics dashboard with contact, message, and user data
•    Ability to export and import contacts in bulk, .csv preferred
•    Monthly standard message exports with predefined fields
•    Assigned user roles and permissions
•    Agency ownership of phone numbers preferred.