Entertainment and Information System

The Vendor is required to provide an entertainment and information system, the purpose of which is to make customer visits to department offices more enjoyable without increasing costs to the department, while also providing the department with a forum for delivering public services messages, department information and announcements, queuing system information, and bureau docket information.
- The Contractor must not show Sponsor Messages (ads) on the System in lengths other than 15 or 30 seconds.
- Within each one-hour block, the Contractor's System must display content with the following ratios:
a.      News and Information: at least 38 minutes.
b.      Motor Vehicle Messages: at least 10 minutes.
c.      Sponsor Messages (ads): no more than 12 minutes.
- Must add, modify, move and/or remove equipment at any time during the term of the contract to accommodate office moves, renovations, new offices, office closings, or any other DMV office change.
- Must provide, install, and maintain all the Contractor's System components, including but not limited to, flat screen TVs, touch screen monitors, and electric and network service and cabling required to operate the Contractor's System. 
- Must not use wire mold and the installation of all components must be clean and orderly with all wires installed behind walls.  
- Must perform installation, maintenance and DE installation outside of regular office business hours of 8:00 am through 6:00 pm, Monday through Friday, excluding State holidays.
- Must ensure the Contractor's System uptime of 99% during business hours (8:00 am through 6:00 pm, Monday through Friday, excluding State holidays). 
- System uptime” is defined as time that the System is displaying program content and is operating as specified herein. 
- System uptime is computed by dividing the total number of hours the system was displaying program content and operating as required during a calendar month by the total number of business hours contained in such calendar month. 
- The failure of individual TVs or flat screen monitors to display content does not count as “System downtime”.