Demand Response Transit Software

The Vendor is required to provide software as a service (SaaS) demand response transit scheduling and dispatch system that meets or exceeds current operational efficiency while improving customer experience, data accessibility, reporting capabilities, regulatory compliance, and long-term scalability.
- Scheduling, routing, and dispatch functionality
1. Paratransit scheduling
•    Real-time ride booking and advance reservations
•    Rider-facing booking of trips up to seven (7) days in advance
•    Real-time vehicle location tracking
•    Dynamic routing adjustments
•    GPS-based eta calculations incorporating traffic conditions
•    Manifest visibility based on role and assignment with configurable viewing windows from one (1) hour up to eight (8) hours
•    Customer- and staff-initiated ride modification and cancellation with configurable lockout times
•    Capture and tracking of:
o    No-shows
o    Same-day cancellations
o    Advance cancellations
o    Trip changes
•    Reporting showing prescheduled versus actual service performance
2. Mobility on demand (MOD) scheduling and routing
•    Within a zone; curb to curb service 
•    From a location in a zone to designated fixed route hubs and bus stops within the zone or designated to the zone; curb to fixed route service 
•    Travel from hubs or bus stops within the zone or designated to the zone back to a location within zones. 
•    Beginning in a MOD zone and ending at a destination in the PTBA; with the trip utilizing authority fixed route service after departing the MOD zone. 
•    If the destination requested is in another MOD zone, utilization of mod service to the finish the trip from fixed route service in the destination MOD zone will be utilized.
- Customer communication and notifications
1. Capabilities shall include:
•    Automated notifications via:
o    Phone calls
o    Text messages
o    Mobile app notifications
o    Email
•    Rule-based alerts including:
o    Trip confirmations
o    Pickup reminders
o    Vehicle arrival alerts
o    Service delay notifications
2. Customers shall be able to:
•    View ride status
•    Receive estimated pickup times
•    Track vehicles approaching pickup locations
•    Cancel trips
•    Communicate with dispatch when needed
- Customer app and web portal
1. Paratransit customers shall be able to:
•    Apply for paratransit eligibility
•    Check application status
•    View past, present, and future trips
•    Schedule and cancel rides
•    Track vehicles in real time
•    Receive notifications and trip updates
•    Submit compliments and complaints
•    Manage communication preferences
2. MOD customers shall be able to perform the following functions:
•    Request trips within designated MOD service zones; curb to curb service
•    Request trips that originate in an MOD zone and end at a destination in the PTBA
•    Request trips that originate at the connection point from the fixed route bus stop or transit hub in the MOD zone to the destination in the MOD zone, synchronized with fixed route scheduled arrival.
•    View estimated pickup times before confirming a trip request
•    Track the real-time location of the assigned vehicle
•    Receive notifications regarding:
o    Trip confirmation
o    Vehicle assignment
o    Estimated arrival time
o    Vehicle arrival at pickup location
o    Trip delays or service disruptions
•    Cancel trip requests
•    View trip history
•    View fare information before confirming a trip request
•    Pay fares through the application if mobile payments are enabled
•    Receive digital trip receipts
- Eligibility application process
•    Online and printable eligibility applications
•    Automatic receipt dating based on submission time
•    Direct population of application data into the customer database
•    Validation preventing submission of incomplete applications
•    Secure medical provider verification meeting HIPAA standards
•    Tracking of the number of days from completed application submission to determination.