Incident Management System

The Vendor is required to provide information and collecting input from interested parties regarding an incident management system.
- Goals:
•    Platforms with the ability to create, manage, and track incidents of varying complexity; provide comprehensive support for an incident throughout its lifecycle (planned events, active response, demobilization, recovery, and after action); and enable incident objectives, tasks, and action tracking.
•    Modern, statewide Incident Management software solutions that can serve as secure, scalable, and authoritative systems of record.
•    Potential challenges related to system development or customization.
- The platform or software solution will:
o    Improve usability and operational efficiency by reducing system complexity, streamlining workflows, and providing an improved user experience that supports both new and experienced users.
o    Ensure comprehensive Incident Management and National Incident Management System (NIMS)/ Incident Command System (ICS) compliance by including ICS forms, Incident Action Plans, and multi-agency coordination.
o    Enhance situational awareness and interoperability by providing a real-time common operating picture, integration with external systems, and support data sharing.
o    Strengthen resource management and communication capabilities by supporting integrated communication tools and mutual aid support.
- A centralized platform to track and log concurrent incidents and in real time, maintain detailed incident records, aggregate data across multiple jurisdictions, and provide awareness of incident status, severity, and operational impacts.
- This must include the ability to create, manage, and track incidents of varying complexity; support for incidents throughout its lifecycle (planned events, active response, demobilization, recovery, and after action); and enables incident objectives, tasks, and action tracking.
- A common operating picture across state and local emergency operations centers and integrate with geospatial information systems (GIS) and data visualization platforms. The system must display real time and near real time incident information and support dashboards, reports, and analytics.
- Resource management functions to include tracking resources – personnel, equipment, facilities, and supplies – and support resource typing; managing resource requests, approvals, deployments, and demobilization; and supporting mutual aid and inter-jurisdictional resource sharing.
- The system should allow for role-based access control, configurable user roles and permissions, support multi-agency and multi-jurisdictional users, and provide audit logs of user activity.
- Support internal and external messaging, notifications, and alerts; enable collaboration across agencies and jurisdictions; maintain communication logs and message histories; support e-mail, SMS, and in-application messages.
- Application Programming Interface (API) integration for data exchange, integration with existing state and local systems (both existing state/local systems, and those identified in the future), data imports and exports in standard formats, and support interoperability with federal, state, and local systems.
- Provide ongoing system maintenance and updates, technical support, and system monitoring and resolution.