Inmate Telephone System

The Vendor is required to provide inmate telephone system for center.
- Calling acceptance and rates
• An option for the called party to request the rate of the call prior to acceptance
• Include user prompts in English and Spanish.
• An explanation of other languages available and methods for how callers of other languages would be served.
• The called party must actively accept the call.
• The inmate cannot communicate or hear the called party until the call has been accepted.
• Billing does not begin until the call is accepted.
• System allows county to enable some telephone numbers to be called without any charge, i.e., to public defenders, at county’s discretion.
- Lobby deposit kiosk for inmate telephone system deposits
• Have a touch screen, a receipt printer, and two (2) bill acceptors.
• Be built in a steel case to prevent vandalism.
• Be ADA compliant.
- Inmate telephone system security
• Must be browser-based, and designed to work with equivalent security in all major modern browsers (chrome, Firefox, edge).
• System shall be a web-based, easy-to-use application that is available for secure remote access from anywhere in the continental united states.
• Must be programmed for auto shut-off at times designated by the county.
• Able to manually shut down the service in case of emergency.
• Secured via two-factor authentication, including password, to permit only appropriate county personnel access to the service.
• System must have the capability to enable and disable any phone in the county from any secured computer.
• System can set a maximum call length for calls made by inmates.
• The range of time and increments that calls can be limited to in your proposal.
• System can shut down all or subsets of inmate telephones (by floor, block, or other grouping).
• Detect potentially fraudulent telephone activity and, at the jail's discretion, disconnect calls automatically.
• System is designed to restrict incoming calls to inmate phones.
• System allows the jail to enter specific numbers to block them from receiving calls from the facility.
• System shall deny access to 800, 888, 877, 411, 555-1212, 900, 911, 950+1, 976, or 10-10xxx numbers.
• System can set a maximum call length for calls made by inmates.
• System can be programmed to automatically shut down and activate phones on a scheduled basis.
• Call recordings must be accessible by the facility for a minimum of five years or the length of the contract, whichever is longer.
• Recorded calls must be backed up to minimize the risk of lost calls due to a catastrophic system failure.
- Call recordings
• All call recordings shall be stored online and available through the online user interface for five (5) years.
• Facility personnel must be able to search call recordings by dialed number, date, time, inmate account, or site id.
• Facility personnel must be able to simultaneously live monitor conversations while the system is recording the conversations.
• Call recordings must be accessible by the county for a minimum of five (5) years or the length of the contract, whichever is longer.
• Recorded calls must store in a secure off-site data center with multiple locations for redundancy and a robust backup and recovery strategy in place.