Alternative Format Transcription Services

The vendor is required to provide transcription services for agency.
- Contractor shall always provide customer service support and an account manager for general and immediate responses to issues and concerns.
- Contractor shall maintain a back-up and disaster recovery plan that is self-sufficient with all network and production equipment needed to continue document production without interruption.
- Specific tasks and activities:
• Specific tasks and activities: process documents in a members preferred alternative format.
• if the transcribed document is for a member, the vendor will mail the transcribed document to the member.
• For ad hoc single document request for agency, the transcribed document will be sent and emailed to agency.
- Monthly summary report
• Provide a monthly breakdown report to health equity operations by the 10th workday of each month following the previous month in which services were provided, detailing a breakdown of all services rendered.
• The report shall include, but is not limited to:
1. Name of document
2. Input pages
3. Output pages
4. Cost of taglines (if any)
5. Postage
6. Shipping and handling
7. Tracking total amount of transcription services.
- Contract Period/Term: 2 years
- Questions/Inquires Deadline: April 04, 2025