Live Agent Visual Interpreting Services

The Vendor is required to provide learning about smartphone-based, live agent visual interpreting tools or other solutions that can help riders who are blind or have low vision navigate the authority rapid transit system.
- General
•    Solution would assist a rider who is totally blind and uses a white cane on their journey from the outside entrance of a station to their train platform at an indoor station, two levels below.
•    Solution able to function effectively in both indoor and outdoor transit environments 
•    Provide a list of any transit or blind organizations that use your solution. 
•    Languages does your solution support
•    Solution uses agents, describe the training agents receive to provide visual interpretation support e.g. type of training, # of hours, certifications.
- Implementation
•    Process for implementation and a typical timeline
•    Physical infrastructure is required for your solution
•    Support is needed from the authority for implementation and on-going utilization of your solution?
- Technical
•    Tool have a software development kit (SDK) for future compatibility with wearables like meta glasses
•    The authority does not have publicly-available Wi-Fi in its stations, so live-agent visual interpreting will rely on a strong cellular signal to work. 
•    Signal performance (strength, quality) could be tested for your tool.
- Reporting
•    Solution’s reporting metrics e.g. usage, calls, # minutes, locations, purpose of contact, success rate, customer satisfaction, and others.  
•    Reporting data are provided (e.g. Raw data in a csv file, dashboards, call logs, etc.) And provide examples.
- Information security
•    Briefly describe your information security controls and processes.
•    Of information security certifications and attestations does your platform support and provide
- Software accessibility
•    Solution and included documentation compliant with the following:  web content accessibility guidelines (WCAG) version 2.1, levels aa or AAA
•    Solution have a completed accessibility compliance report (ACR) from the latest version of the VPAT 2.1 (voluntary product accessibility template) or equivalent
•    The ACR include reporting for WCAG 2.1 levels a and aa (AAA optional) and functional performance criteria (section 508 requirements)
•    Solution support native iOS and android accessibility features
- Commercial
•    License and pricing model including types of licenses, user limits, etc. 
•    Indicate how pricing would scale if the implementation expanded throughout the authority service area.
•    The authority were to implement a solution, the authority would want to ensure that it's only being used for transit-related support, not general-purpose support. 
•    Auditing, analytics, or other guardrails do you have to accomplish this
•    Provide some information about your company including number of employees, years in business, and any other relevant information.