Administration Services

The vendor is required to provide that flexible spending account (FSA) and consolidated omnibus budget reconciliation act (Cobra) - administration services for our employees and must be able to show how your organization will provide prompt consistent communication to agency.
- It is expected that the plan will meet the following objectives:
• Timely reimbursements to employees,
• Appropriate substantiation process,
• Flexibility to mirror current processes for accounting and finance,
• Web portal capabilities,
• Reports that document enrollment, costs/fees, payments, eligibility, etc.
- To provide comprehensive, dynamic, and streamlined solutions to help manage and promote (FSA) and dependent care account (DCA) for the employee’s agency and full-service administration of agency consolidated omnibus budget reconciliation act of 1985 (Cobra) plan continuation coverage.
- To assure effective steps have been taken to ensure compliance
- Utilize technology and debit cards where appropriate to make the claim submission process as easy as possible for employees
- Establish an effective communication strategy to promote your solution
- Provide electronic file submissions from agency of cobra eligible employee and dependent qualifying events.
- To provide eligible current and former employees and their qualified dependents plan election notices within 24 hours of receipt.
- Manage collection of cobra payments from electees by utilizing varying methods of payment including automatic withdrawal and pay by check.
- Coordinate with the district’s medical provider, Kaiser Permanente to ensure cobra continuation coverage mirrors the same plan benefits, network access and timely payment as the employer-sponsored health plan.
- Provide agency with detailed reports and dashboards on cobra participation, premium payments and compliance status.
- Contract to start July 1, 2025 to allow time to get all data set up and ready.
- September 1, 2025 all systems must be up and running so plan participants are “active” and do not have any gaps in coverage or service
- The offeror shall be able to provide seamless transfer of information for onboarding from current provider, or off boarding if required.
- The offeror shall be able to provide member customer service that align with the mountain time, time zone:
• Minimum hours of operation from 7 am to 6 pm mountain
• Must have bi-lingual capabilities
• Fax number and email for submission of receipts
• Have website and mobile applications.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: February 26, 2025