COBRA and Direct Billing Services

The vendor is required to provide cobra and direct bill services administered at a high service level. 
- Direct bill services are provided to the retiree population only.
•    The services of a supplier to comply with all higher education, state, and federal requirements and support the university’s mission of supplying high quality education to its students and contributing to the advancement of the entire state.
•    Deliver fast effective service to university departments.
•    Contain the overall costs of a responsive program.
- The proposed solution shall be:
•    Flexible to accommodate changing requirements and conditions as needed during the life of the contract;
•    Flexible to comply with, and advance, higher education, state and federal policy changes;
•    Expandable and reducible, as needed, to meet contract goals and objectives; and,
•    Collaborative with university staff and other university suppliers to advance contract goals and objectives.
- Services to be provided by the supplier
•    Coordinate with the university to identify improvements available within the market.
•    Keep the university informed of significant changes and trends in the marketplace throughout the year and provide the university with an annual forecast of market conditions.
•    Provide university employees with their rights under the law.
- Communication
•    Respond to university employees’ general inquiries within 2 business days;
•    Respond to university urgent requests within 24 hours.