Benefit Plan Third Party Administration Services

The Vendor is required to provide Benefit Plans have different eligibility rules and benefit lineups, and employees often move from one plan to another when they are promoted or transferred.
- The County delivers these programs in a co-sourced relationship with its third-party benefit plan administrator, meaning that the County benefits team and the vendor share the ultimate delivery of services to employees.
- The County benefits team retains customer service via phone, email, and, potentially, live chat, works with County departments on benefits adjustments, and is County departments’ primary support for benefits questions and assistance.
- Provide Benefit Plan Third-Party Administration (BPA) Services for the above-mentioned plans and benefits, including customer service through live call centers, email, Chatbots, and live chat.
- Provide all other BPA services, including, but not limited to: 1) cloud-based internet driven systems and applications; 2) management of carrier file relationships, in-house or subcontracted flexible spending account and commuter vendors, and Americans with Disabilities Act (ADA) Compliance; 3) verification of dependent and life event documentation; and 4) support for any paperless (i.e., go-green) initiative the County may offer to its employees.
- Data Fields: Specify the data fields available for use in ad hoc reports, including examples of employee benefits-related data (e.g., enrollment status, plan selections, claims data, etc.).
- Integration Monitoring and Error Handling: Explain how integration failures are monitored, reported, and resolved, including any tools or processes used to ensure reliability.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: September 12, 2025