Claim Administrative Support Services

The Vendor is required to provide handling of state government tort liability, property and recovery claims including onsite inspections and in person contact with claimants and witnesses were material to investigation/s. 
- Claim administrative support services.
- Complete initial investigation of liability, property, and recovery claims to include recorded or written statements from involved participants, verification of damage or loss, obtain relevant documents, including but not limited to, medical releases, police reports, internal departmental reports and other records and documentation necessary to complete a proper and thorough investigation of the claim and place initial loss reserves. List detailed services to be provided by consultant. 
- Best practice is to list tasks and outline expectations and target completion dates.
- Provide City an electronic preliminary report of findings addressing facts, liability, damages, work remaining /recommendations.
- Provide any and all documentation to support liability/damages.
- Discretionary claim loss settlement authority of up to $10,000 is extended by City to a specific representative of the Firm. City will provide an authorization document to memorialize this authority. File documentation must include a brief statement of settlement rationale.
- Firm shall prepare and email to City a "claim payment request form" when matters are settled and include a PDF version of the fully executed release document. Firm shall deliver or mail the original release document to City.
- Firm shall place third parties on notice of City recovery/subrogation rights where appropriate.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 29, 2025