EMS Third Party Billing Services

The vendor required to provide emergency medical service (EMS) has an ALS intercept service and the ability to have emergency ambulance transports for or a third-party billing service to maximize efficiency and quick return for services rendered.
- Debt collection:
•    EMS realizes that most third-party billing service providers work with certain collection services. 
•    Emergency services will enter into an agreement with the awarded provider’s recommended collection service as long as it is in the best financial interest of department to do so.
- Requirements: 
•    Effectively and efficiently implement a system of ambulance billing providing exceptional customer service which shall enable the county to maximize the highest level of revenue reimbursement for its EMS service. 
•    The county uses EMS charts as electronic charting for patient care and proposed vendor’s service shall provide service as the same.
- Provide the following services:
•    Transfer of data and startup
•    Billing, accounting and customer service experience
•    Professional references
•    The typical fee structures
•    Samples of daily, monthly, and annual reports
•    Work flow procedure
•    Hardware and software used to perform EMS billing and electronic filing capability
•    Internal controls in place to ensure maximum reimbursement
•    System flexibility to capture data requested by the county
•    Procedures used for over-due and denied accounts
•    Customer service
•    Patient bills and statements, as well as a flow process of how the vendor bills, whether through the insurance company and the patient, are managed
•    Delinquent collection procedures
•    List of debt collection providers pertaining to this service contract
•    Process for refunds or adjustments
•    Reconciliation reports and capabilities
•    Record retention
•    information security policy
•    Explanation of responsibilities remaining with the county
•    Time line for implementation
•    The ability to provide estimated forecasts to the county in its budget preparation
•    Concluding statement as to why your company is best qualified to meet the needs of the county.

- Questions/Inquires Deadline: November 17, 2025