Travel Management Company Services

The vendor is required to provide comprehensive travel management services in support of university business-related international travel, while offering an exceptional customer service experience for all university’s business travelers.
• Managing and coordinating the global (domestic and international) travel bookings and reservations made by university faculty and staff for themselves and others, students and guests; and including individual, team and group travel. 
• Supporting university partnership with and working directly with university travel and expense management system vendor, concur, and have the ability to integrate with existing university systems or other industry-leading travel and expense management systems to support efficient travel program administration. 
• Providing university travelers with exceptional global customer service support 24 hours a day, 365 days a year. 
• Providing software applications to support both travelers and travel program administration. 
• Partnering with university to support travel policy compliance, credit card reconciliation, cost control and optimization, and sustainability initiatives. 
• Providing sophisticated analytics and reporting to support data-driven decision making. 
• Managing supplier relationships and preferred pricing agreements, if required.
- Desired outcomes summary
• Exceptional customer service
• Reservations and ticketing
• Travel information, advisories and itinerary changes
• Timely direct communication with travelers
• Flight cancellations and rebooking and refunds
• Reconciliation of credit card statements.
• Management reporting system, with custom reporting options and data analytics
• Individual and group travel bookings and reservations
• Yearly state hotel pricing project
• Travel and expense management system integration and optimization
• Direct partnership with concur and other industry-leading travel and expense management systems.
• Cost efficiency and optimization
• Mobile app for travelers.
- Contract Period/Term: 5 years
- Questions/Inquires Deadline: June 24, 2025