Website Design Services

The vendor is required to provide website design services for easy to use website that is up-to-date, interactive, and accessible to all users including residents, businesses and visitors.
- Website redesign and Content Management System:
• Provide web visitors with an informative, consistent, unified and easy to use website that is up-to-date, interactive, and accessible to all users including residents, businesses and visitors.
• Enable non-technical City employees to easily update and manage information on the website in a timely and efficient manner.
• Utilize technologies and tools specifically relevant to the needs and capabilities of a City website like the City.
• The redesigned website should be able to grow and expand without needing to undertake a costly and time-consuming future redesign.
- Engagement and communication:
• News and announcements - post news releases or updates dynamically to relevant pages based on category.
• Alerts and notifications - display alerts prominently on website with notifications sent via email and text messaging to subscribers.
• Calendar - update/publish calendars for departments/categories with a main calendar to display all events.
• E-notifications - electronic subscription, scheduled notifications for email and SMS.
• Request tracking - citizens can submit requests with automated workflow to correct individual/department with exportable statistics and reports.
• Sharing capability - links to share content via email and social media on every page.
- Document management:
• Agenda management - upload existing, create new, categorize, approve and manage agendas.
• Archival of recurring documents - store agendas, minutes, newsletters and other documents.
• Document storage - upload/download capability for files up to 1 GB, back-end ability to search within published and unpublished documents.
• Online forms - create unlimited customizable forms, track and export results.
• Image repository - store images in a central location on website.
• Rotating photos/banners - slideshow capabilities.
- Information and navigation:
• Search engine - built-in, user-friendly search engine to aid users in finding the information they are looking for.
• Frequently asked questions - ability to categorize FAQS by department or page.
• Directories for departments - ability to allow citizens to search for information about city departments and contact information.
• Activities - create classes, display class schedules, limit the number of persons that can sign up per class, and email those who have registered for specific classes.
• Facility management - listings with maps, filtered search, and reservation capability.
• Online job postings and application - applicants can also create an online profile, fill out application and attach additional documents.
- Administrative features:
• Browser based administration - update, delete and create content from any device with internet access.
• Content scheduling - set dates for content to automatically publish and expire.
• Intranet - restrict pages by login.
• Permissions - allow system administrators to establish levels of rights for staff to update/manage/access content based upon roles.
• live editing - add, edit and move content directly on the front end of the site without the need to utilize or be trained in writing html or CSS code.
• Ada/WCAG compliance - compliant with ADA and wcag2.2 accessibility guidelines.
• Multilingual support - using google translate or similar.
• Online payments - ability to accept secure online transactions.
• Printable pages - print-friendly function.
• Responsive web design - fully mobile responsive design - site adjusts to the screen size of all devices its being view on, includes forms, calendars, etc.
• RSS feeds - registration by department or category.
• Site search - internal site search engine and log of search terms.
• Site statistics - analytics and site audit reports.
• Sitemap & breadcrumbs - automatically generated and updated sitemap and breadcrumbs.
• Social media interface - display feeds and push to social media accounts.
- Provide the implementation services needed for a successful implementation of the city’s new website.
- Provide state-based, live technical support, including emergency support after business hours; technical support shall be available through multiple communication channels, including phone, email, and chat; self-service training (video tutorials, documents, or webpages) shall be available for city staff to access at any time.