Website Redesign, Hosting, CMS, and Content Migration Services

The vendor is required to provide that website redesign, hosting, CMS, and content migration services from qualified individuals or firms to provide software as a service (SAAS) solution for website redesign, content management system (CMS) implementation, content migration, and cloud hosting services.
- Website cloud hosting, maintenance, and software as a service solution
• The hosting solution for the website and CMS must guarantee more than 99.9% uptime, providing a scalable and secure infrastructure that reliably supports the website’s availability even under high and variable traffic conditions.
• The hosting solution must be based in the country.
• The event of a system failure, the vendor must have a contingency plan in place to maintain operations while investigating and implementing a solution.
• The contingency and resolution plans must ensure that downtime for the city’s public website does not exceed 4 hours.
• To ensure the website's functionality and security, the vendor must establish a comprehensive maintenance strategy that includes regular updates and security patches, along with the seamless integration of SAAS solutions and specialized software, such as the use of application programming interfaces (APIS) and other third-party applications or content management systems.
• The website must be adaptable to emerging technologies and best practices to prevent obsolescence.
• Ongoing enhancement is crucial for improving the user experience and ensuring the site remains effective and relevant in serving the public.
- CMS, website builder, widgets, page designer
1. User-friendly web building tools:
• The platform should offer intuitive tools and an easy-to-use interface that cater to users of all technical skill levels.
• Its page builder and content editors should enable straightforward content creation, featuring a rich text editor with formatting capabilities. these tools should effortlessly translate content into clean html and CSS code, accompanied by a dedicated script editor.
• The page builder must also support the modification of web content through pre-built templates and customizable layouts, ensuring streamlined content management and compliance with accessibility guidelines. additionally, html tag clean-up should be unnecessary, and the code should be easy to modify and export without requiring vendor assistance.
2. Accessibility and search engine optimization (SEO):
• The platform must generate pages and web forms that are compliant with the Americans with disabilities act (ADA) and meet web content accessibility guidelines (WCAG)
• Standards, ensuring all content is accessible to users with disabilities.
• Compliance with at a built-in accessibility menu interface, include features that automate the auditing of accessible webpage designs, and integrate with accessibility scanning technologies to provide recommendations for improving accessibility.
• The platform must include a dedicated website favicon and adhere to SEO best practices, such as using semantic html5 markup, optimizing page load times, and effectively integrating keywords.
• A robust search feature should allow users to quickly find relevant information.
• The website must be responsive, supporting both desktop and mobile browsers, including edge, chrome, safari, opera, and Firefox.
• The browser's address bar should display the true URL for sharing links.
• The platform must also support custom content, cookie consent management, customizable emergency notice banners, friendly URL redirects, broken link reporting, and a manageable splash page redirect for external URLS.
• Audits and performance monitoring are essential, along with analytics reports and accessibility performance tracking, which may include integration with third-party applications like site improve and google analytics.
• The vendor or hosting company must provide disabilities-compliant web design services, demonstrate expertise in creating accessible and SEO-friendly websites, and offer staff training to ensure ongoing compliance and enhanced user experience.
3. Design and customization:
• The website builder should enable the creation of modern, pixel-perfect sites with advanced design features, allowing for visually stunning and functional webpages that reflect the city’s branding effectively.
• Provide flexible design options for developing attractive interfaces, including advanced html and CSS editing tools for customizing website elements beyond basic templates.
• The platform should support extensive customization options, such as the use of hex color codes, and include features for exporting headers and footers as reusable templates or html snippets.
4. Roles, permission controls, and approval workflows:
• The CMS should facilitate role and permission management at both the user and group levels, organized by department, program, or other designations.
• Include approval workflows that restrict access to content creation, editing, and approval based on defined roles and permissions.
• Administrators oversee all system functions, including user management, content editing, and system configuration.
• Developers be responsible for creating customizable site templates, while content owners will manage the publication and approval processes.
• The capability to modify content that is pending review and approval.
• The approval workflow must incorporate comments from both content editors and approvers, along with email notifications to ensure clear communication throughout the process.
5. Staging environment and versioning control:
• The system must provide separate staging and production environments.
• The staging environment will be used for previewing edits before being published to production.
• All published work will be applied to both environments.
• Staging will be viewable by everyone within the city network without requiring access to the CMS
6. Single sign-on (SSO) integration:
• To enhance security and streamline user authentication, the CMS should support single sign-on (SSO) integration.
• To access multiple applications using a single set of credentials.
• Seamless integration with essential applications such as microsoft entrap id and authenticator is necessary for operational efficiency.
7. Membership and permission control:
• The website must feature a user membership system that allows public users to register and create accounts.
• The ability to customize permissions for individual users or groups, ensuring tailored access to various site features and content.
• The system should facilitate streamlined communication and engagement while maintaining security and compliance, allowing for personalized experience that meets the diverse needs of the community.
8. Integration with other website technologies and applications:
• The system must support various web technologies and automation through to enable seamless data exchange and interoperability with other systems.
• A separate procurement management system, ESRI’S geographic information system (GIS), address lookup, Microsoft’s power business intelligence (bi), escribe, pet harbor, general code, Tyler payment technologies, civic plus, constant contact, event submission, e-notification and newsletter subscriptions, parks reservations, ai chatbots, and additional embedding capabilities.
9. Payment processing:
• The website should incorporate a robust payment processing system to provide citizens with a secure and seamless online payment experience.
• This payment gateway must be compliant with the payment card industry data security standard standards and support various payment methods.
• Key features include email notifications, user-friendly interfaces, real-time transaction updates, and integration with Tyler technologies.
10. Security measures:
• The ability to deliver a secure website that incorporates an SSL certificate for https, robust data encryption, and compliance with standards.
• Include strong user authentication features, such as multifactor authentication, along with regular software updates and a web application firewall.
• The solution must support user input validation to prevent security vulnerabilities and provide a comprehensive monitoring system for real-time threat detection.
• Clear documentation of security policies and ongoing support for compliance with relevant data protection regulations is also required
11. Other essential functions:
• The website should feature an intuitive user interface with a well-organized navigation structure, including key functionalities such as search capabilities for quick content access, responsive design for seamless mobile compatibility, and integration with third-party applications.
• Offer personalized user accounts with customizable dashboards and comprehensive resource sections, as well as essential components like event calendars, user-friendly forms, timely news updates, and secure payment processing.
• The website incorporates other features to enhance the overall user experience.
- Content Management System (CMS)
• The creation, editing, organization, and publishing of digital content on the city’s website.
• An intuitive interface that allows users to manage text, images, videos, and documents without requiring specialized technical skills.
• Key features should include content creation tools, version control, role-based user management, and workflow management to support collaboration
a. Implements a CMS that meets the city’s requirements, be either open source or proprietary.
b. Ensure seamless integration of the CMS with the redesigned website.
c. Include provisions for CMS training and ongoing support.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: February 19, 2025