Website Redesign and Ongoing Support Services

The vendor is required to provide an Americans with disabilities act (ADA) compliant website upgrade and related services.
- This will be a cloud-based, hosted solution
- The new website will be easier for users to navigate, more efficient for district staff to manage, and provide a wide variety of services to the communities that district serves.
- Recognize that sonomamarintrain.org is a key method for communicating with the public and a frequently used tool within the communities we serve.
- Allow easy integration of social media, seamless integration of functionality with third‐party services including but not limited to, functionality of current website to view Granicus’ agenda items and meetings, port tools such as widgets and third‐party services for comment and response on smart business, Zendesk chatbot arc GIS, as well as presentation of financial and other information via open data portals.
- There must be no loss of current functionality.
- Provide a tool for transit trip planning that integrates the smart train schedule and fare structure.
- Be knowledge‐based, meaning it should be able to assist users in readily finding information based on their prior use, and should have question and answer functionality tailored to the topic and types of questions a user asks.
- It should be easy to navigate and search.
- Have a modern, aesthetic design focused on services and utilizing responsive website design (RWD).
- Functionality should be equivalent for mobile and desktop devices across all major browsers (Firefox, chrome, edge, chromium-based, safari, etc.); proposals must clearly discuss any difference in functionality between mobile and desktop devices.
- Provide an easy‐to‐use interface for internal content contributors: photos, videos, news items, etc. across all browsers.
- This should include electronic workflow for all web postings, including documents.
- provide workflow capacity, such as reminders on when to remove documents and/or auto‐delete features.
- Reflect current Americans with disabilities act (ADA) requirements.
- Allow for the ability to translate the website into multiple languages, including, but not limited to, Spanish, Tagalog and Filipino, Vietnamese, and mandarin and Chinese.
- Include rad editor or another text editing with comparable functionality.
- Support multiple levels of security by individual and by groups, including tiered permissions. proposals should include an example of step‐by‐step instructions for adding users and assigning permissions.
- Provide reporting mechanisms that are easy to use, such as number of visits per page, duration of visits, etc.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: March 25, 2025