Website Services

The vendor is required to provide website services to design, develop, implement, and maintain a robust, accessible, and modern website platform.
- Project best practices
• Intuitive navigation: users should easily locate desired information with logical and user centered navigation.
• Streamlined task completion: common task entry points must be easily recognizable and intuitive.
• Accessibility for all: the website must comply with WCAG 2.2 aa standards and support users of all abilities.
• Scalable pdf solutions: the platform must include tools for managing, searching, and converting pdf documents into accessible web content.
• Modern look and feel: the design must align with county branding while incorporating a visually appealing and contemporary aesthetic.
• Equity of access: the solution must accommodate users on low-bandwidth connections and older devices while optimizing performance for newer technologies.
• Multilingual capabilities: the platform should support non-English-speaking users with accurate translations to ensure inclusivity
- Website redesign
1. Discovery review phase
• Stakeholder analysis review:
o Revisit and validate findings from the completed discovery phase.
o Ensure previously gathered stakeholder insights, including pain points and priorities, are accurately reflected in the project plan.
o Confirm alignment with the county’s strategic goals, including digital equity, accessibility, and enhanced service delivery.
• Current website audit validation:
o Review the findings of the previous website audit, including content inventories, structural analyses, and performance metrics.
o Reassess identified redundancies, inefficiencies, and opportunities for improvement to confirm their relevance to the redesign process.
o Ensure any changes to departmental needs or priorities are accounted for since the initial discovery.
• Technical environment review:
o Verify the compatibility of the proposed cms with the county’s existing it infrastructure and third-party integrations.
o Ensure the technical requirements align with the county’s needs for scalability, security, and ongoing support.
• Stakeholder engagement planning:
o Develop a focused engagement plan to confirm requirements, gather feedback on initial prototypes, and address remaining questions.
o Schedule review sessions with key stakeholders, including department heads, elected officials, and it staff, to validate the project direction.
2. Information architecture and user experience design
• Website structure:
o Develop a logical and user-friendly structure that organizes content by audience and task.
o Create taxonomy and metadata strategies to improve searchability and content relationships.
• UX prototypes:
o Design wireframes and prototypes illustrating the user journey for key tasks and features.
o Conduct usability testing to refine navigation and workflows.
3. Visual design and branding
• Visual consistency:
o Design modern, visually engaging templates that align with will county’s branding guidelines.
o Ensure responsive designs for desktop, mobile, and tablet use.
• Accessibility compliance:
o Adhere to WCAG 2.2 guidelines, with attention to color contrast, font sizes, and alternative text for visual elements.
- CMS implementation
1. CMS customization
• Customize the selected CMS to:
o Reflect the design and structure developed in phase 1.
o Support multilingual content, advanced search capabilities, and flexible content management workflows.
o Integrate with existing systems, including GIS tools, document repositories, and payment gateways.
2. Content migration, optimization, and integration
• Content audit and migration:
o Audit existing content for accuracy, relevance, and accessibility.
o Migrate necessary content to the new platform with proper formatting and tagging.
• Optimization:
o Implement SEO best practices, including metadata, alt text, and schema tagging.
o Convert pdf files into accessible web content where applicable.
3. Development and testing
• Feature development:
o Develop interactive forms, GIS integrations, event calendars, and search functionalities.
o Implement “click-to-call” features for mobile users and self-healing redirects for outdated links.
• Testing:
o Perform rigorous testing across devices, operating systems, and browsers.
o Validate compliance with accessibility standards and functionality requirements.
4. User roles and permissions
• Define and implement user roles and workflows within the CMS to:
• Control access to content creation, editing, and approval processes.
• Provide decentralized management capabilities for individual departments.
5. Training and support
• Staff training:
o Conduct role-specific training sessions on content management, CMS administration, and troubleshooting.
o Provide hands-on training to it and communications teams.
• documentation and support:
o Deliver user guides, video tutorials, and troubleshooting manuals.
o Offer ongoing technical support and system maintenance.
- Hosting, maintenance, and support
1. Hosting services
• Secure hosting environment:
o Provide hosting services in a secure, scalable, and redundant infrastructure to ensure high availability and reliability.
o Offer options for cloud-based hosting, on-premises hosting, or hybrid solutions based
on county preferences.
• Performance optimization:
o Ensure the website loads efficiently across all devices and connection speeds.
o Implement content delivery networks (CDNS) and caching solutions to optimize performance.
• Disaster recovery and backup:
o Develop and maintain a robust disaster recovery plan with regular backups to safeguard against data loss.
o Ensure rapid restoration of services in case of disruptions.
2. Ongoing maintenance
• System monitoring:
o Provide 24/7 system monitoring to ensure the website operates at optimal performance.
o Detect and resolve technical issues proactively to minimize downtime.
• Security updates:
o Implement regular updates and patches for content management system (CMS), plugins, and integrated systems to address security vulnerabilities.
o Conduct periodic security assessments to safeguard against emerging threats.
• Performance enhancements:
o Analyze website performance metrics regularly and make recommendations for improvements.
o Implement optimizations for SEO, accessibility, and user engagement as needed.
• Monthly maintenance and security reports.
• Performance improvement recommendations and implementation.
3. Technical support
• Helpdesk support:
o Provide a dedicated helpdesk with defined response times for issue resolution.
o Offer multi-channel support options, including email, phone, and online ticketing systems.
• Content and user support:
o County staff with content updates, troubleshooting, and advanced functionality.
o Provide support for user role and permissions management to ensure
o Seamless content administration.
- Pre-Bid Conference Date: June 04, 2025
- Questions/Inquires Deadline: June 18, 2025