City Website Redevelopment Services

The Vendor is required to provide to redesign, redevelop, migrate, host, and provide ongoing support for its primary municipal website.
- Create a website that is accessible, responsive, and user-centered, with a flexible management system that empowers City staff to provide timely and accurate information.
- The project includes migration from the current site domain to a new domain, and the selected vendor will be expected to provide website design and branding, information architecture and content strategy, system implementation, integration with third-party services, accessibility compliance, hosting, security, and maintenance. 
- Website redevelopment include:
•    Enhance user experience across desktop and mobile platforms
•    Redesign information architecture for intuitive navigation
•    Improve search functionality and reduce content clutter
•    Better represent the City’s brand and services with a more visually inviting website
•    Streamline content management workflows for staff
•    Improve digital accessibility
•    Integrate third-party platforms and online services
•    Facilitate a smooth transition to the new platform with lifecycle management
•    Ensure long-term sustainability, scalability, and support
- Some of the key features of the project include:
•    Responsive and unified design reflecting City branding
•    Customizable on-site search capability
•    New taxonomy and site structure that supports easy navigation
•    Broken link detection and remediation
•    Document accessibility improvements
•    Social media integration
•    Secure and reliable hosting with regular updates and technical support
•    Ongoing support for non-technical users
- Website Design and Branding
•    Responsive, unified design reflecting City branding
•    Visually clean, modern, and intuitive interface
•    Mockups and style guides for review and approval
•    Design elements that comply with ADA and WCAG 2.1 AA standards and a system that will ensure ease of compliance for all future changes
- Information Architecture and Content Strategy
•    Customizable on-site search capability to allow for filtering search results
•    Search engine optimization allowing for continual SEO improvements
•    New taxonomy and site structure that supports easy navigation to key services
•    Broken link detection and remediation
•    Document accessibility improvements, where feasible
•    Social media integration
- System Implementation
•    Easy-to-use, scalable management system with modular templates
•    Role-based permissions for decentralized content management
•    Content lifecycle management and approval workflows
•    Configured system that includes templates that support different departments needs while adhering to overall website
- Integration with Third-Party Services
•    Ability to present data via API calls to a third party
•    Ability to integrate with internal and external web applications
•    Access to Web hooks to allow for automatic workflows involving other sites (not a requirement but highly recommended)
- Accessibility Compliance
•    Full WCAG 2.1 AA conformance including methods to ensure new content meets the requirements
•    Support for accessibility testing and remediation
•    Optional accessibility tools (e.g., proofing tools, automated scans)
- Hosting, Security and Maintenance
•    Secure, reliable hosting with >99.9% uptime enforceable via an Sla that allows for billing credits if terms are not met
•    Regular updates, patching, and technical support
•    Cybersecurity that meets current cis cybersecurity framework or institute cybersecurity framework standards
•    Adherence to all applicable privacy laws and city privacy polices
•    A full disaster recovery plan to ensure the site can be restored as quickly as possible in cases of alteration.
- Budget Estimate (AI): $200,000 – $500,000

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: August 15, 2025