Website Redesign and Hosting Services

The Vendor is required to provide to modernize, redesign, and enhance our website.
- The updated site should prioritize user experience, security, performance, and accessibility.
- Project is to ensure the website remains future-ready, leveraging current and emerging technologies to maintain long-term usability, adaptability, and compliance with evolving standards. 
- Particular emphasis will be placed on maintaining full ADA compliance and supporting multilingual accessibility, ensuring equitable access for all taxpayers regardless of ability or language.
- Provide ongoing website and hosting support following redeployment. 
- Managed hosting services must align with industry security and regulatory standards.
- Provide taxpayers with comprehensive information about property taxes, including an “Announcements” section, available payment options with links to our tax payment site, information about tax credits and voluntary taxes, transparency on how property taxes are collected and spent, an FAQ section, and a contact form with multiple categories for direct communication with the treasurer’s Office.
- Our website also features a digital employee Chatbot named “penny,” trained to answer a wide range of property tax questions.
- Primary Objectives
•    Improve user experience and intuitive site navigation.
•    Enhance security and data protection.
•    Optimize site performance, speed, and mobile responsiveness.
•    Provide robust, user-friendly content management.
•    Apply search engine optimization (SEO) best practices.
•    Provide robust analytics to monitor user behavior, traffic sources, and content performance for continuous improvement
•    Integrate third-party services, including Cloudflare enterprise and our digital employee Chatbot, penny.
•    Ensure the website remains modern, adaptable, and future-ready through scalable architecture and ongoing compliance with emerging standards (e.g., ADA, multilingual accessibility).
•    Maintenance scheduling will align with property tax deadlines and payment cycles.
- Demo of Work
•    Provide a portfolio of work previously done at other sites
•    Provide at least one sample design concept presented as static images or interactive demos
- Accessibility Compliance
•    The vendor’s solution must comply with all applicable accessibility standards, including WCAG and section508 requirements. To support equitable access for diverse users, the system must provide multilingual support, at a minimum supporting both English and Spanish.
•    All deliverables, including websites, web applications, forms, and other digital content, must conform to the web content accessibility guidelines (WCAG) version 2.1, level aa, as published by the world wide web consortium (w3c).
•    Compliance with WCAG 2.1 level AA is required to meet accessibility obligations under the ADA title ii and, where applicable, section 508 of the rehabilitation act.
•    Vendors must ensure that all interactive components—including navigation, forms, media, and dynamic content, and third-party integrations—are accessible to users of assistive technologies and meet the specified success criteria.
•    The vendor must provide documentation of accessibility testing, including automated and manual testing results, details of tools used, and any remediation efforts undertaken.
- Website Design, Features and Content Management System
•    Migrate and improve existing website content.
•    Use a modern, responsive design consistent with current brand colors.
•    Content management system (CMS) must support frequent updates and dynamic content such as changing deadline dates. 
•    WordPress or equivalent/superior options will be considered.
•    Consolidate the special improvement districts (SID) page into the main CMS.
•    Support for English and Spanish.
•    Custom countdown timer for tax deadline (sept–Oct).
•    Home page “announcements” section updates.
•    Monthly treasurer reports page updates.
•    Secure contact form with multi-category routing and support for sensitive document upload
•    Support mobile-responsive DAV letter submission using smartphone scanning and pdf conversion
- Backup Management
•    Daily incremental and weekly full immutable backups of both host server/configuration and website content.
•    30-day retention minimum
•    Recovery within 24 hours
•    Encrypted storage; must comply with state/federal law
•    Annual backup recovery testing required
•    Backup copies of website content and restoration documentation to county treasurer IT
- Hosting Infrastructure
•    Dedicated static public IP and server (no shared resources)
•    Virtual environment
•    Disclose server locations and any third-party hosting providers
•    Written approval required for any changes to hosting or third-party services
•    Full admin access and audit logs required
- Monitoring and Analytics
•    Tool like Google Analytics 4 (or equivalent)
•    12-month access/error logs with download options
•    Monthly performance and security reports
•    FOIA-compliant log retention
•    24/7 monitoring and threat detection
•    Immediate incident alerts and remediation

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: September 10, 2025