Web Content and Digital Communications Accessibility Compliance Consultant Services

The Vendor is required to provide consultants to audit, assess, remediate, train, and validate our websites and digital communications to ensure compliance with the web content accessibility guidelines (WCAG) 2.1, in accordance with the department of justice's final rule on web and mobile app accessibility for state and local governments, effective April 24, 2024.
- Audit and Assessment:
•    Conduct a comprehensive accessibility audit of the City’s websites including other electronic materials such as PDFs, mobile version of the site, digital content including videos, and social media pages (5 Facebook pages, 2 Instagram pages, etc.), payment and request centers, and public meeting documentation/videos.
•    Identify areas of non-compliance with WCAG 2.1 AA guidelines and the department 2024 rule.
•    Provide a detailed report outlining accessibility gaps and prioritizing issues for remediation.
- Remediation Strategy:
•    Develop actionable recommendations for resolving accessibility issues in line with WCAG 2.1 AA and the department 2024 rule.
•    Collaborate with City staff to create a remediation plan.
•    Perform remediation measures per developed plan on City website and others if necessary.
•    Include method for ongoing compliance checks and monitoring.
- Training and Support:
•    Provide guidance and training to the City’s staff on accessibility best practices, maintaining ongoing compliance, and understanding the implications of the department 2024 rule.
- Verification and Certification:
•    Re-assess the websites and digital communications post-remediation to ensure compliance with WCAG 2.1 AA and the department 2024 rule.
•    Provide certification or validation of compliance, if applicable.

- Questions/Inquires Deadline: September 22, 2025