Website Redesign Services

The vendor is required to provide website redesign serves as a central hub for residents, businesses, and visitors— connecting the community to a wide range of information and services, including roads, water, waste management, parks, recreation, culture, and tourism.
- New website which promotes and serves as hub for information regarding its services, events and resources.
- Requirements
1. Design and layout
•    Responsive design: ensure the new site is mobile-friendly and accessible on all devices and technologies. 
•    Visual presentation and brand compliance: all visual concepts must align with the municipality’s branding guidelines and prioritize strong visual design through the use of images, icons, and video to create an engaging user experience.
2. Functionality
•    Updated site map: a reorganized and intuitive site structure that prioritizes key resident information and provides clear pathways to municipal services and resources. 
•    Content management system (CMS): a flexible and easy-to-use system and nonproprietary that allows staff to efficiently create, update, and manage website content. 
•    Search functionality: an advanced, AI-driven search system that indexes the entire site—including dynamic pages, documents, by-laws, and forms—and provides predictive, accurate, and relevant search results. 
•    Document management system integration: a system connected to the search function that allows users to review by-law contents and other public documents through general website searches. 
•    Responsive and mobile-friendly design: the website must be designed with mobile first principles to ensure an optimized user experience across all devices and screen sizes. 
•    Visual design: the website should reflect the municipality’s branding and prioritize clear visual presentation through the use of images, icons, and video to create an engaging user experience. 
•    Navigation and accessibility: incorporate breadcrumb navigation, clear menus, and other tools that make the site intuitive, accessible, and compliant.
•    News and notices hub: a centralized area for posting municipal news, updates, and service notices, ensuring residents receive timely and relevant information. 
•    Community calendar: a searchable and filterable calendar displaying public meetings, municipal events, and community activities, editable through the CMS. 
•    Business directory: a searchable directory of local businesses to promote economic development and community engagement. 
•    staff directory: an organized listing of departments and staff contacts to support internal and external communication. 
•    Online forms: capability to complete and submit forms online, including file uploads and customizable settings. 
•    Online payment options: integration of online payment systems for specific services (e.g., parking ticket payments or dog license).
•    Interactive map widget: an embedded mapping tool that displays facility locations, capital projects, or service information in an interactive format. 
•    Social media integration: embedded social media feeds and video content to enhance communication and community reach. 
•    Emergency announcements: ability to display urgent messages or emergency notices prominently on the homepage, with optional email or text alerts. 
•    Microsites: the solution must include the development of three (3) microsites and the ability to create additional microsites in the future.
•    Website maintenance: a recommended approach and tools for ongoing maintenance, updates, and technical support to ensure continued stability and performance.
- AI and communication tools
•    Chatbot integration: the solution must include the ability to integrate a chatbot that can assist visitors with inquiries and reduce the volume of calls and emails received by municipal staff. 
•    The chatbot should be configurable to draw on publicly available municipal policies and procedures. 
•    Email and text notifications: allow residents to subscribe to updates on designated topics, services, or events (optionally linked to emergency announcements).

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: November 6, 2025