Website CMS and Personalization Solutions

The Vendor is required to provide for one or more tools — including, but not limited to, a cloud-hosted (preferred) or self-hosted enterprise content management system—that can integrate with our web tools and CRM, Slate.
- System that is easy to use on a feature-rich platform, supporting multiple content types, flexible page layouts, multimedia, and enabling large-scale content personalization, while integrating seamlessly with our branded look and feel.
- It is essential that the system be intuitive, allowing people with minimal training to find and update their own web content.
- The ideal solution(s) should be user-friendly, vendor-supported, integrate with third-party tools, and include enhancements like personalization, AI-powered search and editing, device previews, and SEO/GEO/AEO optimization.
- The system must be easy to use for non-technical web editors to create web pages, update their content, and manage files and media, such as images, videos, and documents.
- The system must allow for the creation of a variety of content types, offer flexible page layouts, and metadata fields for SEO content.
- The system must have a way to manage news articles and aggregate content based on multiple taxonomies/categories (e.g., date, departments, topics), and have a way to search for and share articles across sites.
- The system must allow for multiple working sessions in multiple browser tabs simultaneously.
- The ability to schedule publishing to make content live at a future date or to publish pages on demand.
- Ability to have a piece of content that can be updated in one place but appear on multiple pages. For example, rankings and statistics: have a library of rankings that could be displayed on multiple pages and we update them once.
- An SEO metadata and content builder.
- Ability to search for/audit content within the system, including pages, files, folders, documents, key phrases within content, etc. We need to be able to export these reports into spreadsheets.
- The system must provide reports for system usage, analytics, broken links, stale content, accessibility errors, and SEO quality.
- The system must provide workflows to monitor document uploads and facilitate content quality reviews, approvals, and other compliance processes.
- Content versioning is required, and all past versions of content must be maintained and easily accessible at any time, including the ability to revert pages and assets to any previous versions to meet records retention needs as a public State institution.
- Must have a way to archive old content and prevent deletion of any existing content.
- Must be able to customize the WYSIWYG editor features to prevent editors from adding their own fonts and colors to the site content.
- Provides support for migration to a new CMS. Please describe your migration support options with costs.
- A cloud-hosted (preferred) or self-hosted enterprise content management system that can manage 300+ sites comprising 13,000+ pages, run by 160+ users, and is supported by the vendor with regular upgrades and feature improvements. We are not looking to develop a custom CMS.
- Content personalization and customization, which tailors page content and media to a variety of audience segments, demographics, and personas, can be built into the CMS or integrated with personalization tools.
- The content management system must meet WCAG 2.1 AA to provide access to all web editors, including those who use assistive technology, to maintain their web pages, and must support WCAG 2.1 in delivered content.
- Ability to see which pages are being actively worked on by another user to avoid overwriting someone else’s work.
- Easy to set up new user accounts and permission groups.
- The system must provide robust permissions for managing access to content for specific roles, sites, and pages.
- AI support for content editing.
- Ability to easily see what has changed in a page, track changes, and revisions by content reviewers.
- Ability to customize the WYSIWYG editor for different content types and provide some premade style options
- Ability to notify users or prevent users from uploading images that are too big.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 14, 2025