Website Redesign and Modernization Services

The Vendor is required to provide web development firms to redesign, develop, and implement a modern, accessible, user-centered municipal website.
- Deliver a fully redesigned website that adheres to current best practices in accessibility, user experience, security, and digital service design.
- The redesigned website must improve navigation, integrate modern search capabilities, including AI-assisted search, and offer expanded digital services.
- The website’s design must comply with federal ADA Accessibility requirements (WCAG 2.1 Level AA) without paid widgets, overlays, apps, or other assistive technology.
- Website Design & User Experience (UX)
•    Create a clean, modern, and user-friendly design reflecting the City’s brand and values.
•    Custom design with simplified home page focusing on AI search.
•    Implement a navigation system enabling users to reach desired content within two clicks whenever feasible.
•    Ensure mobile-first, responsive design across all devices and browsers.
•    Provide design mockups and wireframes for City review and approval.
•    Include options for microsites or subsites with individual design and navigation structure.
- Accessibility Compliance
•    Ensure full compliance with WCAG 2.2 Level AA accessibility standards without requiring paid, third-party assistive technology services (apps, widgets, overlays).
•    Conduct accessibility testing throughout the design and development process.
•    Provide documentation and support to maintain accessibility post-launch.
•    Provide PDF remediation pre- and post-launch.
- Content Migration
•    Conduct a full migration of existing content from the current City website to the new platform.
•    Migration of all existing features, where possible, including calendar, forms, and redirected URLs
•    Audit and clean existing content for accuracy, accessibility, and relevance.
•    Inventory existing PDF documents; audit for accessibility and provide remediation options for non-compliant documents.
•    Work with City staff to structure and tag content for improved usability.
- AI-Enhanced Search
•    Integrate an advanced AI-powered search feature providing predictive text, natural language response capabilities, and categorized search results.
•    Ensure search indexes all site content, including documents, forms, and calendar items.
•    Allow AI tool to index external sources, including secondary city websites.
- Calendars, Forms, and Notifications
•    Implement a centralized City calendar system enabling departments to manage events.
•    Provide secure, user-friendly online forms with customizable workflows.
•    Integrate notification and alert features including email and SMS options.
- Content Management System (CMS)
•    Configure a modern CMS that is easy for non-technical staff to manage.
•    Provide role-based access, version control, and customizable templates.
•    Offer training for staff content editors.
•    Include integrated analytics platform.
- Hosting, Security, and Performance
•    Propose secure hosting with high uptime, redundancy, and disaster recovery.
•    Meet or exceed industry standards for cybersecurity.
•    Optimize website for speed, performance, and SEO best practices.
- Testing & Quality Assurance
•    Conduct usability testing across key audiences.
•    Ensure cross-browser and cross-device compatibility.
•    Perform formal quality assurance prior to launch.