Website Modernization, CMS Implementation, Hosting, and Support Services

The vendor required to provide website modernization, CMS implementation, hosting, and support services to implement updated design components, modern templates, and improved functionality within a higher education focused CMS platform.
- CMS implementation requirements
1. Environment setup and global features
•    Set up and configure a development site in the CMS.
•    Define and build global features (header, footer, main navigation, etc.).
•    Define and build navigation structure (breadcrumbs, interior section navigation, etc.).
•    Define and build department‑specific settings.
2. Page templates needed
•    Home page
•    Interior page template
•    News homepage
•    News listing page
•    News article page
•    Faculty listing page
•    Faculty profile page
•    Program listing page
•    Program detail page
•    Calendar page
3. Components and utilities
•    Library of custom design elements
•    Scripts for displaying calendar events on the homepage and landing pages
•    News articles and news site configuration.
•    Galleries and forms
•    Site map page
•    404 page
•    A‑z index page
•    Search results page
•    Defines user roles and permissions for CMS editors
•    Edit and approval workflows
4. Calendar and integrations
•    Install and configure the CMS calendar.
•    Integrate the CMS calendar with the college’s existing presence platform.
•    Integrate the colleges campus map
5. Content migration
•    Set up and configure automated migration scripts.
•    Process customer‑provided content (initial sample and final pull).
•    Upload initial sample migrated content to the CMS.
•    Provide review and advisement.
•    Migrate and upload the final pull of content into the newly designed site.
6. Quality assurance and user acceptance testing (UAT)
•    Feature functionality review and walk‑through.
•    Developer documentation.
•    Architectural review.
•    Internal quality assurance testing (qat).
•    Customer UAT.
•    UAT issue resolution and support.
7. Hosting, maintenance and service levels
•    Cloud‑hosted CMS environment with 24/7 monitored servers.
•    Ongoing software maintenance and support
•    Maintenance scheduled during off‑peak hours (typically Saturday nights)
•    No website downtime with installation of updates or new releases.
•    Maintenance plans that are available for incremental changes as needed
8. Support
•    In‑house customer support with unlimited support tickets.
•    Dedicated support teams for both CMS and production web server issues.