Website User Experience (UX) and Content Strategy Services

The Vendor is required to provide website user experience (UX) and content strategy services to the office.
- Provide services to support the research, planning, and design of a usercentered, scalable web framework for organizing and presenting agency content within its existing website environment. These services include user research and stakeholder engagement, content inventory and analysis, development of a web content strategy, information architecture and taxonomy design, and the creation of wireframes and prototypes.
- The work also includes the design and production of an interactive PDF for the Environmental Goals and Policy Report (EGPR).
- Provide as-needed support for content entry, content structuring, and limited technical assistance related to implementation and user acceptance testing, as authorized by agency.
- These resources include complex, multi-layered content such as planning guidelines, policy reports, and technical guidance documents.
- These requested services include conducting user research and stakeholder engagement; performing content inventory and analysis; developing a comprehensive web content strategy; designing information architecture, navigation, and taxonomy; and creating modular wireframes and interactive prototypes. Services also include the design and production of an interactive Environmental Goals and Policy Report (EGPR) to improve usability, accessibility, and presentation of policy content.
- Time-and-materials services, authorized in advance by LCI through Work Order Authorizations (WOAs), for as-needed activities such as content entry, content validation, user acceptance testing support, and limited technical assistance.
- Research best practices and comparable examples for presenting complex policy and guidance content.
- Revise wireframes and prototypes based on feedback (2 rounds).
- Create reusable components and templates to support consistency and scalability.
- Content Migration Support Assist in transitioning content from static documents to web-based formats.
- Content Validation Ensure content aligns with approved strategy, taxonomy, and structure
- Content Entry and Structuring Support formatting and structuring of content within the web framework.
- Wireframe Development Develop modular wireframes representing key page types and layouts.
- Visual Design Strategy Develop a visual design approach that aligns content, functionality, and presentation with user needs and project objectives.
- User Engagement Conduct 3-7 meetings with agency staff and users (individual or group) to gather input on design direction, usability considerations, and content organization.