Income Monitoring and Compliance Services

The Vendor is required to provide income verification and compliance monitoring services for the corporation.
- These services will support the land bank's administration of housing programs including, but not limited to, the state vacant rental program (VRP) and mobile and manufactured home replacement program (MMHR), as well as any future housing programs requiring similar income verification and compliance monitoring services.
- Provide to engage a qualified professional services provider to conduct all income eligibility verifications and ongoing compliance monitoring activities required under these programs.
- VRP Initial Income Eligibility Verification
•    The Consultant will verify tenant household income eligibility prior to initial lease execution for each VRP-assisted unit, ensuring compliance with applicable income limits (60% or 80% AMI based on award type).
•    The Consultant will collect and review appropriate income documentation from prospective tenants, which may include pay stubs, tax returns, benefit statements, employer verification, or approved income proxies (e.g., documentation of participation in other income-restricted programs such as SNAP or WIC).
•    The Consultant will calculate total household income using HUD-published Area Median Income limits for the applicable geography and household size. 
•    The Consultant will coordinate with property owners throughout the income eligibility verification process.
•    The Consultant will provide written determination of eligibility or ineligibility to the Land Bank within a reasonable timeframe.
•    Establish and maintain a documented protocol for addressing prospective tenants who are non-responsive or uncooperative during the income verification process, including reasonable follow-up efforts, notification to the property owner when verification cannot be completed, and record keeping of all contact attempts and outcomes.
- VRP Tenant Turnover Income Verification
•    The Consultant will verify income eligibility for all new tenants when tenant turnover occurs in VRP-assisted units during the ten-year regulatory period. 
•    The Consultant will use the same verification procedures and documentation requirements as initial eligibility verification.
•    The Consultant will ensure income verification uses the most current HUD published income limits in effect at the time of tenant selection.
- VRP Rent Limit Compliance Monitoring
•    The Consultant will calculate maximum allowable rent for each VRP-assisted unit using the Novogradac Rent & Income Limit Calculator and applicable utility allowance tables.
•    The Consultant will verify that property owners are charging rents that do not exceed the maximum rent limit, accounting for tenant-paid utilities.
•    The Consultant will recalculate and communicate updated rent limits to property owners annually when HUD publishes new AMI figures (typically April 1st each year).
•    The Consultant will complete the Maximum Rent Limit Worksheet provided by agency Homes and Community Renewal for each assisted unit.
- VRP Owner Income Verification Monitoring
•    Where property owners are permitted to conduct their own tenant income verification, the Consultant will monitor that income qualification procedures are being performed correctly.
•    The Consultant will conduct spot-check reviews of at least 20% of all income verifications performed by property owners to ensure compliance with program requirements and report the findings to the Land Bank.
•    The Consultant will provide technical assistance to property owners on proper income verification procedures as needed.
•    If property owners are non-compliant the Consultant will notify them and exhaust all reasonable efforts to cure the non-compliance with documentation of efforts maintained.