Citizen and Employee Hotline Services

The Vendor is required to provide to establish a phone and web-based hotline reporting system to be used by both county citizens and employees.
- Live person to answer calls on the hotline within one minute during at least 7:00 am to 7:00 pm pacific time. 24/7 availability preferred.
- Ability for caller to leave a recorded message outside of regular business hours.
- Ability for email submission and online form submission of concerns on the web, including mobile web application.
- Assurance that all contacts can remain anonymous if requested.
- Reporting of concerns to be available to county within no longer than 24 hours.
- More immediate reporting options preferred for emergent calls.
- Process for screening for immediate emergency reports.
- Ability to provide regular (monthly, quarterly, annually, and multi-year) reporting of call data with various measurable metrics.
- Ability to categorize calls for data reporting for all submissions.
- Separate category for internal employee concerns regarding supervisory or other HR matters.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: March 18, 2025