Temporary Employees and Call Center Services

The Vendor is required to provide call center, answering questions or directing inquiries to appropriate personnel performs responsible customer service, telephone, and clerical work.
- Duties and responsibilities:
•    Serves as the initial contact for customers and callers.
•    Answers incoming local and long distance calls.
•    Utilizes school system knowledge of services and policies to answer questions and resolve customer requests or route inquiries to appropriate personnel.
•    Provides quality customer service and uses positive interpersonal communication skills on every call.
•    Ensures compliance with board policies, departmental established guidelines, service guarantees, and applicable federal laws and regulations.
•    Questions customers to obtain full understanding of information requested.
•    Determines the scope of requests and their urgency based on specific criteria provided.
•    Documents calls using a call tracking system.
•    Monitors call tracking system for responses from administrators and other personnel.
•    records customer feedback and notification
•    Follows up on unanswered calls and assures calls are answered within established service guarantees.
•    Returns calls within a 24-hour period even if it is to let the customer know the inquiry is still being researched.
•    Keeps up to date on names, titles, functions and locations of administrators throughout the county and continuously changing personnel assignments system wide.
•    May be required to perform other routine clerical duties.
•    Performs other related duties as assigned.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: July 24, 2025