Property and Builders Risk Insurance Program Servicers

The vendor required to provide property and builders’ risk insurance program servicers from brokers for the services of marketing and program support for the property and builders’ risk insurance program that agency operates for itself and on behalf of certain of its clients.
- Broker services
•    Program placement, which includes taking the program to market and securing placement with carriers of appropriate size and financial strength. 
•    Review and understand the various relationships between authority and its clients to ensure that the insurance policy (IES) provides coverage for authority and its clients, as their interests may appear. 
•    Identify potential gaps in coverage and potential program improvements as appropriate and bring those to the attention of authority. 
•    Negotiate with insurers on behalf of authority and keep authority informed of significant developments resulting from those negotiations on a timely basis. 
•    Represent and assist authority and its clients in all discussions and transactions with all insurers, provided that the broker shall not place any insurance on behalf of authority or its clients unless authorized to do so in writing by authority. 
•    Review policies and endorsements for accuracy and conformity to specifications and negotiated coverages. 
•    Provide coverage summaries for all newly placed or renewed policies, along with updates explaining any changes to existing coverage. 
•    Keep authority informed with written reports of significant changes and trends in the insurance marketplace and provide authority with forecasts of market conditions upon request. 
•    Monitor published financial information regarding authority current insurers and alert authority when the status of one or more of such insurers falls below minimum financial guidelines. 
•    One hundred and twenty (120) days prior to coverage expiration, provide a presentation with a written renewal action plan and timeline that highlights accountability and meets authority objectives. 
•    Provide a customer service status report and presentation upon request. 
•    The event of any questions regarding the interpretation of the insurance policy placed by a broker, at authority request the broker will represent authority in any discussions with the insurance carrier. 
•    Meet with staff designated by authority director, insurance to discuss marketing strategy, claims and coverage questions and other items as necessary. 
•    Provide additional services of a technical nature, as requested by authority, to support its programs and efforts.
- Claims services
•    Assign a dedicated claim representative to act in the capacity of a consultant to authority and as a liaison between authority, the insurance carrier’s claim representative and adjuster and attorneys. 
•    Consult with authority regarding claim reporting and handling procedures and offer recommendations to improve those procedures as necessary based on state and federal law and industry best practices. 
•    Notify insurance carriers of claims against the policy(IES) per procedures established in consultation with authority and assist in response to coverage issues raised by the insurer. 
•    Monitor those claims until closing and advise authority as necessary regarding the appropriate handling practices. 
•    Work as a liaison between authority clients and authority insurance company in preparing, reporting and negotiating equitable claims settlements. 
•    Provide forensic accounting and property claims services with various levels and types of expertise to assist with claims upon request, including catastrophic, large damage or complex property claims, as well as business interruption, extra expense and other related losses. 
•    Services will include, but are not limited to:
o    Work closely with authority clients to identify, collect, evaluate and prepare documentation needed to support all aspects of the insurance claim; 
o    Identify appropriate records and analyze financial documentation to support business interruption and extra expense claims; 
o    Present calculations summarizing and detailing financial data for reporting purposes; 
o    Identify and properly segregate property damage, business interruption, extra expense, and other costs and analyze and properly organize these costs for review and approval by authority clients, prior to presentation to the insurance carrier. 
o    With authority approval, submit claims documentation to insurance carriers and negotiate equitable settlement values on behalf of authority and its insured clients.
•    Participate in monthly claim status meetings and on an as-needed basis. 
•    Assist with the collection and packaging of claim expense information. 
•    Provide loss runs upon request.
- Administrative services
•    Assist authority in its communications with the insurance carrier and other parties associated with the insurance program. 
•    Assist in the maintenance of property schedules and other documentation relevant to the insurance program. 
•    Provide expertise and assistance in the interpretation and application of policy provisions, terminology, industry technical documents and applications, etc. 
•    Process or facilitate the processing of certificates of insurance, as requested by authority. 
•    Following placement, deliver binders prior to the expiration of the current policies. 
•    Follow up with insurance carriers for timely issuance of policies and endorsements. 
•    Provide authority with detailed invoices. 
•    Assist authority with the development of a premium allocation metho
- Loss control services
•    Possess the knowledge and have the capability to conduct inspections and surveys of selected properties to recommend operational and equipment changes that will improve the insurability of properties. 
•    Provide authority with a written loss prevention plan that identifies the recommended services. 
•    Assist in the development and application of valuation methods and tools. 
•    Assist in the development and delivery of loss control educational programs as requested.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 17, 2025